Central California Alliance for Health | Living Healthy | March 2021

The Alliance is now on Facebook! Like our page to get health tips, Medi-Cal updates and local community information. Find us at www.facebook.com/ TheAllianceForHealth . As of Jan. 1, 2021, the Alliance is no longer sending the following printed materials with New Member Welcome Packets: ● Member Handbook—explains your coverage under the Alliance. ● Provider Directory—lists all primary care doctors in the Alliance network. Seniors and persons with disabilities will continue to receive a printed copy of the provider directory. It is important to be able to access these materials when you have questions about what your health plan covers or about which doctors accept new patients. You can find this information on our website at www.ccah-alliance.org . You may also submit an online request for a copy to be mailed to you. The Alliance website also offers other great self-service tools, including the ability to: ● Order an ID card. ● Change your address or phone number. ● Change your primary care provider. ● File a grievance (complaint). If you would like help, you can call Member Services at 800-700-3874 . For the Hearing or Speech Assistance Line, call 800-735-2929 (TTY: Dial 7‑1‑1 ). We are here 8 a.m. to 5:30 p.m., Monday through Friday. The call is free. If you speak a language other than English, language assistance services are available to you at no cost. Information at your fingertips How to electronically access member materials and online self-ser vice HEALTHY A newsletter for the members of Central California Alliance for Health Volume 27, Issue 1 MARCH 2021 Standard U.S. Postage PAID Merced, CA Permit No. 1186 Central California Alliance for Health 1600 Green Hills Road, Suite 101 Scotts Valley, CA 95066