Central California Alliance for Health | Living Healthy | March 2018

For our new Medi-Cal members only If you or your child is a new Alliance member, you will be asked to complete the Staying Healthy Assessment, or SHA for short. The SHA is a list of questions for you to answer about your (or your child’s) health. Your answers to these questions help your Primary Care Provider (PCP) learn more about your health and figure out what kinds of services and information may be helpful to you. It should only take a few minutes for you to fill out the assessment. Your answers are shared only with your new PCP. Members currently complete the SHA during visits to their PCP. In the next few months, the SHA will be available to complete online on the Alliance member website. An Alliance-approved vendor will be calling new members to remind them to fill out their SHA. During the call, you can ask the vendor for a paper copy of the form if you have not completed it yet. The Alliance Care Transitions Program The transition from a hospital or a skilled nursing facility (SNF) to home after discharge can be difficult. This is why the Alliance has taken extra steps to help members have a smooth transition. The Alliance Care Transitions Program makes sure members get coordinated and ongoing care after being discharged or moved to their home. There are many reasons members may end up back at the hospital: ■  ■ Unable to follow up with Primary Care Provider (PCP) ■  ■ Medication not taken as prescribed ■  ■ Communication gaps between settings This is how the Alliance Care Transitions Program can help: 1. Calls members or their caregivers within three days of the member’s discharge 2. Assesses if the member has a post-hospitalization follow-up appointment with their PCP within 14 days of discharge 3. Reviews discharge paperwork with the member or their caregiver 4. Assists with finding out if any new medications were ordered If the member or caregiver has questions, they will be directed to the Alliance Nurse Advice Line or to their PCP. The coordinator will also call the hospital staff, the PCP office or other Alliance departments to coordinate care for the member. This ensures a smooth transition. If you have questions about the Alliance Care Transition Program, please call 1-800-700-3874, ext. 5517 . living healthy 7 staying healthy