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Standard

U.S. Postage

PAID

Merced, CA

Permit No. 1186

Central California Alliance for Health

1600 Green Hills Road, Suite 101

Scotts Valley, CA 95066

New services for

Alliance members

Alliance Nurse Advice Line:

Now you can speak to a nurse

24 hours a day, 7 days a week

when you need expert advice

and quick answers to your

health care questions. Call toll-

free at

1-844-971-8907

. Hearing-

or speech-impaired members

can call

1-800-735-2929

.

Extended Call Center hours:

The Alliance has extended its

Member Services Call Center

hours. Now you can speak to a

Member Services Representative

on the phone from 8 a.m. to

6 p.m., Monday through Friday.

D

etails about your health care

are personal, and you deserve

to have them kept that way.

That’s why we do all we can to

protect your privacy. We make sure

your personal health information is

kept safe.

We may disclose your information

for the purposes of treatment,

payment and health care operations

without having to ask your

permission. An example of this

would be to tell a provider if you

were eligible as an Alliance member,

so that she or he could treat you.

There are other situations in which

we may also disclose information

without your permission. These are

determined by law.

If other people ask us for your

information, outside of what is

allowed by law, you must say it is

OK before we can give it to them.

We often review the way we keep

your information safe. And we’ll

continue to do so. We want you to

have good care and peace of mind.

If you would like more information

about our privacy practices, see the

Protecting your privacy

Notice of Privacy Practices at the

back of your Member Handbook/

Evidence of Coverage.

A newsletter for the members of Central California Alliance for Health

healthy

living

December 2015

Volume 21, Issue 4