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Standard

U.S. Postage

PAID

Merced, CA

Permit No. 1186

Central California Alliance for Health

1600 Green Hills Road, Suite 101

Scotts Valley, CA 95066

Member Services will not be

available the following dates and

times due to companywide and

departmental meetings.

September 9 Closed for the

day

September 17 Closed from

12:30 to

4:15 p.m.

October 15 Closed from

11:15 a.m. to

3:45 p.m.

December 10 Closed from

10:45 a.m. to

3:15 p.m.

W

hen you have health

questions, the

Alliance

Nurse Advice Line

is a

good place to start. It’s free, fast and

easy. You won’t spend hours waiting

in the emergency room. You’ll get

expert advice and quick answers to

your health care questions.

e Alliance Nurse Advice Line

connects you to a registered nurse

for a one-on-one conversation to

discuss your health problem. e

nurse can help you decide:

If you need to see a doctor

Important dates

New service for Alliance members

If it is safe to wait or if you need

care right away

What to do if your symptoms get

worse

What you can do at home to feel

better

e Alliance Nurse Advice Line

is available 24 hours a day, 7 days a

week. Call toll-free at

1-844-971-8907

.

e phone number is also on your

Alliance ID card. Hearing- or

speech-impaired members can call

1-800-735-2929

.

Committed to serving you

better.

e Member Services Call

Center has new hours—you can

now speak to a Member Services

Representative until 6 p.m.,

Monday through Friday.

Call us if you have a question

about how to use your Alliance

health plan, if you want to choose

or change your doctor, or if you

want to let us know you’ve changed

your address or phone number.

Our physical o ce locations will

close at 5 p.m., but our Member

Services Representatives will take

your calls until 6 p.m.

A newsletter for the members of Central California Alliance for Health

healthy

living

September 2015

Volume 21, Issue 3