Standard
U.S. Postage
PAID
Merced, CA
Permit No. 1186
Central California Alliance for Health
1600 Green Hills Road, Suite 101
Scotts Valley, CA 95066
Member Services will not be
available the following dates and
times due to companywide and
departmental meetings.
September 9 Closed for the
day
September 17 Closed from
12:30 to
4:15 p.m.
October 15 Closed from
11:15 a.m. to
3:45 p.m.
December 10 Closed from
10:45 a.m. to
3:15 p.m.
W
hen you have health
questions, the
Alliance
Nurse Advice Line
is a
good place to start. It’s free, fast and
easy. You won’t spend hours waiting
in the emergency room. You’ll get
expert advice and quick answers to
your health care questions.
e Alliance Nurse Advice Line
connects you to a registered nurse
for a one-on-one conversation to
discuss your health problem. e
nurse can help you decide:
If you need to see a doctor
Important dates
New service for Alliance members
If it is safe to wait or if you need
care right away
What to do if your symptoms get
worse
What you can do at home to feel
better
e Alliance Nurse Advice Line
is available 24 hours a day, 7 days a
week. Call toll-free at
1-844-971-8907
.
e phone number is also on your
Alliance ID card. Hearing- or
speech-impaired members can call
1-800-735-2929
.
Committed to serving you
better.
e Member Services Call
Center has new hours—you can
now speak to a Member Services
Representative until 6 p.m.,
Monday through Friday.
Call us if you have a question
about how to use your Alliance
health plan, if you want to choose
or change your doctor, or if you
want to let us know you’ve changed
your address or phone number.
Our physical o ce locations will
close at 5 p.m., but our Member
Services Representatives will take
your calls until 6 p.m.
A newsletter for the members of Central California Alliance for Health
healthy
living
September 2015
Volume 21, Issue 3