Central California Alliance for Health | Living Healthy | December 2018

HEALTHY 6 Not sure who to call for what? Here are some tips: Call the Alliance to: ●  ● Learn more about how your health plan works ●  ● Get help with understanding your health care benefits and how to get care ●  ● Choose or change your Alliance Primary Care Provider ●  ● Let us know if you are not happy with your provider, the care you are receiving or something the Alliance has done ●  ● Ask for a new Alliance ID Card if you lose yours You can reach the Alliance at 1-800-700-3874 . Call County Medi-Cal to: ●  ● Apply for or renew your Medi-Cal coverage ●  ● Update your address and/or phone number ●  ● Let them know if you have moved to another county or state ●  ● Tell them if there are changes to your income or family size or if you have had a baby ●  ● Notify them if you get or lose other health care insurance, besides Medi-Cal ●  ● Ask for a new Benefits Identification Card (BIC) if you lose yours You can reach the County Medi-Cal offices at: X  X Merced County: 209-385-3000 X  X Monterey County: 1-877-410-8823 X  X Santa Cruz County: 1-888-421-8080 If you have Medi-Cal because you are receiving SSI benefits, call the Social Security Administration office at: X  X Merced County: 1-888-632-7069 X  X Monterey County: 1-877-696-9397 X  X Santa Cruz County: 1-800-780-1106 If you have Medicare, you can call HICAP (the Health Insurance Counseling and Advocacy Program) to learn about ALLIANCE MEDI-CAL MEMBERS Who to call for what The answer to this question is important to the Alliance. We want to serve you well. For this reason, the Alliance conducts an annual member satisfaction survey to hear what you think about the care and service you receive. Only a small number of Alliance members are chosen to fill out this survey. Thank you to those of you who filled one out! We want to share key points of what we heard. You said that you like your personal doctor and specialist. We’re pleased to hear it! We will share this feedback with our providers. Although we love hearing what we have done well, we also want to know what we can do better. You shared that: ●  ● It can be hard to get the care you need quickly. ●  ● Communicating with your doctors can be difficult at times. ●  ● You want to work together with your doctor in your care. We want you to know that we are working hard so you have the best health care experience. We are working toward finding better ways so you get the right care, at the right time, in the right place. Remember, it can take up to 10 days to schedule a non- urgent appointment with your doctor. If you have cold or flu-like symptoms, the Nurse Advice Line is a good place to start. You can get expert advice and quick answers to your health questions from a caring, registered nurse. Call the Nurse Advice Line at 1-844-971-8907 (for hearing or speech assistance: TTY dial 7-1-1 ) anytime, 24 hours a day, 7 days a week. How satisfied are you?