Central California Alliance for Health | Living Healthy | June 2020

HEALTHY 6 American Sign Language (ASL) interpretation services at no charge to you Did you know the Alliance offers American Sign Language (ASL) interpretation services at no cost for members who are deaf or hard of hearing? We work hard to make sure that all members can talk to their primary care provider about their health care needs. To learn about these services, please call the Health Education Line at 800-700-3874, ext. 5580 . You can also use the California Relay Service’s service to contact us at 800-735-2929 (TTY: Dial 7-1-1 ). Additions to formulary High blood pressure Katerzia—for age <12 Antibiotic Cefadroxil Parathyroid disease Cinacalcet—with prior authorization required Menopause Fyavolv Lopreeza Estradiol/norethindrone Overactive bladder Solifenacin Alliance drug formulary changes EFFECTIVE MARCH 1, 2020 We want you to be happy with your health care and our service. But sometimes you might not be. When that’s the case, we want to hear about it. If you are not happy with a provider or the provider’s office, it’s best to talk to them first. Let someone in the office know what happened. Ask him or her for help fixing the problem. The same goes if you are not happy with your experience in a hospital or other facility. Ask to speak with a nurse, social worker or patient advocate. If you are getting a bill for services covered by the Alliance, call the billing department at the number on your statement. Let them know what insurance you have. Ask them to bill your insurance. If you would rather talk to us about the problem, we’re here to help. You can file a complaint or an appeal with us by calling Member Services at 800-700-3874 . You can also file a complaint or appeal in writing or through our website, www.ccah-alliance.org/complaints.html . You may file a complaint with us if you are not happy with: ●  ● The care your doctor is providing or how you were treated in the office ●  ● Being able to get the care you need ●  ● The services you get from the Alliance There are other reasons you might file a complaint with us. These are listed in your Member Handbook. You may file an appeal with us if you are not happy with: ●  ● A decision we have made to change or deny services Once you let us know about your complaint or appeal, we will look into it. We’ll do all we can to help you. If you are still unhappy after we try to resolve your case, we will tell you what steps you can take next. We’re committed to your satisfaction