Central California Alliance for Health | Living Healthy | September 2020

3 HEALTHY Let your voice be heard! We have many ways for you to let us know how we are doing and how we can improve. One of them is through our Member Services Advisory Group (MSAG). Some of the people in this group are Alliance members. Some of them are people who work in agencies and programs that provide services to Alliance members. Through the Advisory Group, we are able to hear from our members and people who serve our members. We use this information to help us better understand what our members think, want and need. Any Alliance member or parent of a child who is an Alliance member can join the Advisory Group. There are four meetings a year. Alliance members, or parents of an Alliance member, can get $50 for attending each meeting. If you would like more information or want an application to join, please call 800-700-3874, ext. 5567 . Service with a smile! Have you ever wondered who is on the other end of the phone when you call Member Services? Our representatives are caring, dedicated professionals. They are here to answer your calls Monday through Friday from 8 a.m. to 5:30 p.m. Our representatives are ready to: ● Help you understand how your health plan works ● Answer questions about your benefits ● Explain how you can get medical care and services ● Let you know which doctors and clinics you can go to ● Help you choose or change your primary care provider ● Offer interpreter services if you do not speak English ● Help arrange transportation if you do not have ways to get to your doctor appointment ● Send you a new Alliance ID card if you lose yours ● Assist you with concerns or complaints We have representatives in Merced, Monterey and Santa Cruz counties. They live and work in the communities we serve. What they have in common is that they care about our members and are here to help. You and your health are important to us Please call us at 800- 700-3874 (TTY 800-735-2929 or 7-1-1 ) if you have questions, need help or have concerns about your care as an Alliance member. We’re here to help!