Central California Alliance for Health | Living Healthy | March 2018

Does your doctor speak your language?    FIND PROVIDER INFORMATION FAST Check out our brand-new online Provider Directory page at https://provider .portal.ccah-alliance.org/ providerdirectory/ . The new and improved page will help you find the provider information you need in no time! I t is important that you can talk with your doctor clearly. If you and your doctor are not able to understand each other all the time, it could affect your health care. The Alliance has doctors in our network who speak a language other than English. You can find these doctors in your Provider Directory or by calling Member Services. If you have trouble talking with your doctor, we can help. You don’t have to use family or friends. You have the right to a trained interpreter, and the Alliance pays for this service. Your doctor can call a special phone line to get an interpreter who speaks your language. Then you and your doctor will talk through the interpreter. If you would like an interpreter, let your doctor’s office know which language you need when you call to make an appointment. Ask them to call the Alliance’s telephone interpreter service when you arrive. As an Alliance member, you have the right to these free services: Interpreter services in your language to help you talk with your: ■  ■ Doctor ■  ■ Other health care provider ■  ■ Health plan In most cases, telephonic interpreters are used, but a face- to-face interpreter may be used for complex cases. The Alliance must approve face-to-face cases ahead of time. Written letters and notices that affect your health care coverage offered in your language. We can also help you read these documents if you speak a language other than English. For help with getting an interpreter or reading documents you receive, please call Member Services at 1-800-700-3874 , Monday through Friday, 8 a.m. to 5:30 p.m. For the Hearing or Speech Assistance Line, call 1-800-735-2929 (TTY: Dial 7-1-1 ). 3 living healthy member news