Central California Alliance for Health | Living Healthy | March 2018

Standard U.S. Postage PAID Merced, CA Permit No. 1186 Central California Alliance for Health 1600 Green Hills Road, Suite 101 Scotts Valley, CA 95066 NEED AN URGENT APPOINTMENT AND NOT SURE WHERE TO GO? Call the Alliance Nurse Advice Line   IMPORTANT NOTICE: Member Services will not be available on March 22 from 11:45 a.m. to 4:15 p.m. due to a companywide meeting. March 2018 Volume 24, Issue 1 T he Alliance is committed to helping members get good health care advice 24 hours a day, 7 days a week. A free call will connect you to a registered nurse who can answer your health care questions and quickly give you advice on care options. Call toll-free at 1-844-971-8907 (TTY: Dial 7-1-1 ). The phone number is also on your Alliance ID card. The Nurse Advice Line (NAL) can assist you with an appointment with your Primary Care Provider (PCP) or a referral for an urgent medical appointment with a different provider. Emergency room. Emergency rooms are prepared to handle the most life-threatening and serious emergency health needs. If you believe you have a medical emergency, call 911 or go to the nearest emergency room. Urgent care visit. Urgent care is a great option to consider when your PCP is not able to see you and the NAL nurse determines that an urgent appointment is needed. A NAL referral is required, and the nurse will direct you to a site for urgent care. Primary Care Provider. Many primary care clinics offer same-day sick appointments when you need to see a provider quickly for non- emergency injuries and illnesses of all kinds. For more information, please call your PCP. If you call the NAL, the nurses can also help you schedule an appointment. Home care. The NAL helps you make informed decisions on when and how to seek care for an urgent problem or gives advice on self- care at home. healthy living A newsletter for the members of Central California Alliance for Health