Standard
U.S. Postage
PAID
Merced, CA
Permit No. 1186
Central California Alliance for Health
1600 Green Hills Road, Suite 101
Scotts Valley, CA 95066
New services for
Alliance members
Alliance Nurse Advice Line:
Now you can speak to a nurse
24 hours a day, 7 days a week
when you need expert advice
and quick answers to your
health care questions. Call toll-
free at
1-844-971-8907
. Hearing-
or speech-impaired members
can call
1-800-735-2929
.
Extended Call Center hours:
The Alliance has extended its
Member Services Call Center
hours. Now you can speak to a
Member Services Representative
on the phone from 8 a.m. to
6 p.m., Monday through Friday.
D
etails about your health care
are personal, and you deserve
to have them kept that way.
That’s why we do all we can to
protect your privacy. We make sure
your personal health information is
kept safe.
We may disclose your information
for the purposes of treatment,
payment and health care operations
without having to ask your
permission. An example of this
would be to tell a provider if you
were eligible as an Alliance member,
so that she or he could treat you.
There are other situations in which
we may also disclose information
without your permission. These are
determined by law.
If other people ask us for your
information, outside of what is
allowed by law, you must say it is
OK before we can give it to them.
We often review the way we keep
your information safe. And we’ll
continue to do so. We want you to
have good care and peace of mind.
If you would like more information
about our privacy practices, see the
Protecting your privacy
Notice of Privacy Practices at the
back of your Member Handbook/
Evidence of Coverage.
A newsletter for the members of Central California Alliance for Health
healthy
living
December 2015
Volume 21, Issue 4