Central California Alliance for Health | Living Healthy | September 2018

3 HEALTHY We are here TO HELP! ● ● Member Services: 1-800-700-3874 ● ● Care Management Pediatric Line: 1-800-700-3874 , ext. 5513 ● ● Transportation: 1-800-700-3874 , ext. 5577 ● ● Language Assistance: 1-800-700-3874 ● ● For the Hearing or Speech Assistance Line: 1-800-735-2929 (TTY: Dial 7-1-1 ) ● ● Website: www.ccah-alliance.org Q. Who can I call when I have a problem with CCS care, questions or any concerns? A. The Alliance has Case Management staff who can help answer questions or concerns about your child’s care. A Case Manager will help coordinate your child’s care and is your go-to person. If you don’t know who your Case Manager is, call the Alliance Care Management Pediatric Line at 1-800‑700‑3874, ext. 5513 . CCS services under Whole Child Model Program The Alliance knows that California Children’s Services (CCS) families have created strong relationships with County CCS Program staff over the years. That is why we are working very closely with each County’s CCS Program to understand you and your child’s needs and to continue coordinating your child’s services without interruptions or delays. Here are some of the most frequently asked questions from our CCS families: Q. Is my child still able to: � See their Primary Care Provider (PCP)? � See their specialists? � Get care at Valley Children’s, Stanford Children’s, Lucile Packard or another children’s hospital provider? A. Yes, your child is able to see their existing PCP and specialist, as long as the provider agrees to continue seeing your child and is willing to work with the Alliance. The Alliance is honoring authorizations in place before the transition date (July 1). Q. Is my child able to get: � Their medication? � Their specialty medication? A. Yes, existing prescriptions are being filled at your regular pharmacy. Existing prescriptions for specialty medications are being filled by an Alliance specialty pharmacy, called Diplomat. We worked with your specialty pharmacy to transition your medications to Diplomat. There should be no interruptions to existing prescriptions. Q. Do I still need to renew my child’s CCS eligibility every year, and who can help with that? A. Yes, the County CCS Program staff will continue to help complete the annual eligibility for CCS. Members will need to be both Alliance Medi-Cal members and enrolled in the CCS Program. Q. Who can I call if I have a problem with my Medi-Cal eligibility? A. You should call your local County Medi-Cal office. If your child receives Supplemental Security Income (SSI), you should call the Social Security Administration office. Q. Are transportation services available for my child’s appointments? A. Yes, the Alliance can assist with transportation services if your child has a medical appointment or if you need to pick up a prescription or supplies. Prior authorization is required. Call the Transportation Coordinators’ line at 1-800-700-3874, ext. 5577, at least 5 to 7 business days before the appointment or service date.