Central California Alliance for Health | Living Healthy | September 2018

HEALTHY Standard U.S. Postage PAID Merced, CA Permit No. 1186 Central California Alliance for Health 1600 Green Hills Road, Suite 101 Scotts Valley, CA 95066 A newsletter for the members of Central California Alliance for Health Service with a smile! Have you ever wondered who is on the other end of the phone when you call Member Services? Our representatives are caring, dedicated professionals. They are here to answer your calls Monday through Friday from 8 a.m. to 5:30 p.m. Our representatives are ready to: ●  ● Help you understand how your health plan works ●  ● Answer questions about your benefits ●  ● Explain how you can get medical care and services ●  ● Let you know which doctors and clinics you can go to ●  ● Help you choose or change your Primary Care Provider ●  ● Offer interpreter services if you do not speak English, Spanish or Hmong ●  ● Send you a new Alliance ID card if you lose yours ●  ● Assist you with concerns or complaints We have representatives in Santa Cruz, Monterey and Merced counties. They live and work in the communities we serve. What they have in common is that they care about our members and are here to help. Important notice Member Services will not be available on the following dates and times due to companywide or departmental meetings: ●  ● November 7, all day ●  ● December 13, from 10:45 a.m. to 3:45 p.m. YOU AND YOUR HEALTH are important to us. Please call us at 1-800- 700-3874 (TTY: 1-800- 735-2929 or 7-1-1 ) if you have questions, need help or have concerns about your care as an Alliance member. We’re here to help! Volume 24, Issue 3 SEPTEMBER 2018