Living Healthy A newsletter for the members of Central California Alliance for Health September 2026 | VOLUME 32, ISSUE 3 Standard U.S. Postage PAID Walla Walla, WA Permit No. 44 Central California Alliance for Health 1600 Green Hills Road, Suite 101 Scotts Valley, CA 95066 Flu season is September through May. The best way to stay healthy is to get your flu vaccine early, before the flu starts to spread in your community. The flu vaccine is safe and can help protect you from getting very sick. It’s especially important for: ■ Young children. ■ People who are pregnant. ■ People with certain chronic health conditions like asthma, diabetes, and heart or lung disease. ■ People who are ages 65 and older. Protect yourself and your family this flu season For more information, visit www.thealliance.health/flu. The flu vaccine is free and easy to get. Everyone ages 6 months and older can get it every year. Children can get their flu vaccine from their doctor. Adults can get it at a pharmacy. No referral is needed. Alliance members ages 7 to 24 months who get both doses of the flu vaccine between September 2026 and May 2027 will be entered into a monthly raffle for a chance to win a $100 Target gift card!
2 Living Healthy Life can feel very hard sometimes. Stress, sadness, worry or big changes can make it hard to cope. If you or someone you care about is struggling, care is available. People can feel better with support. There is hope. Reaching out is the first step Getting support can make a real difference in how you feel. Talking with someone who listens can make you feel less alone. Support from a doctor, counselor, therapist or crisis line can lower stress, sadness or anxiety. It can teach you safe ways to handle problems. Mental health care may help you sleep better, feel calmer and enjoy life more. Asking for help is not a weakness. It is a smart and healthy choice. Why some people may not ask for help Culture and beliefs can affect how people feel about getting help. Some common reasons are: ■ Feeling shame or fear about mental health. ■ Thinking you should be strong and handle problems alone. ■ Worrying about family honor or bringing shame. ■ Religious beliefs that can make it hard to talk about these thoughts. ■ Fear of not being understood or judged. ■ Language barriers or trouble explaining feelings. ■ Mistrust of health systems or fear of authority. These concerns are common. Reaching out is still important and can save lives. What you should do if you feel suicidal If you are thinking about suicide: ■ Get help right away. ■ Call 911 if you feel you might act on these thoughts. ■ Call or text the 988 Suicide & Crisis Lifeline or visit www.988lifeline.org. Also: ■ Stay away from weapons or dangerous items. ■ Tell a trusted person or provider how you feel. Family and friends can help Family and friends can support you by listening without judgment, staying calm, checking in often and helping make calls or appointments. Alliance resources for members ■ Call 911 for immediate danger. ■ To find a behavioral health provider, call Member Services at 800-700-3874 (TTY: Dial 711) or go to www.thealliance.health/provider-directory. Suicide prevention: You are not alone You are not alone. Reaching out today can lead to hope and healing tomorrow.
3 Living Healthy The Alliance wants moms and babies to be healthy The Alliance’s Healthy Moms and Healthy Babies (HMHB) program helps pregnant members get prenatal and postpartum care. HMHB also provides education to support members in having a healthy pregnancy. An Alliance health educator will reach out to members who enroll in the HMHB program. Health educators provide information on several topics, such as prenatal and postpartum health, breastfeeding, pediatric care and parenting. For more information about this program, call the Health Education Line at 800-700-3874, ext. 5580 (TTY: Dial 711) or visit www.thealliance.health/hmhb. Community resources The Alliance also shares information on community resources with pregnant and postpartum members. This includes information about the Women, Infants and Children program (WIC). WIC is a nutrition education program that helps those who are pregnant or just had a baby and children up to age 5. To learn more about the WIC program, visit www.myfamily.wic.ca.gov or call WIC at 800-852-5770. Protecting your privacy Your health information is private, and we want to keep it safe. Sometimes, we might need to share it, and sometimes you choose what you want to share. When we might share information We might share your health information to help with your treatments or payments without asking you first. For example, we might tell a doctor you are an Alliance member so they can treat you. There are other times when we might share information and not ask you. These are set by law. When you decide to share information If someone asks us for your health information, you need to say if it’s OK before we give it to them. You also get to say if it’s OK before we share your information with apps on your phone or computer. We often check how we keep your health information safe. We want to provide you with quality health care and protect your information. Learn more To learn more about how we keep your health information private, look at the Notice of Privacy Practices in your Member Handbook. It is also available on our website at www.thealliance.health/ privacy-practices.
4 Living Healthy Ask the doctor Dr. Mai Bui-Duy is a Medical Director at Central California Alliance for Health. She practiced internal medicine primary care in Santa Cruz County for seven years and has 15 years of experience in the medical field. How can I better manage diabetes? Managing diabetes can feel like a lot at times. Aiming for small, healthy habits each day can make a big difference. Here are some simple ways to help manage diabetes. What foods should I eat? Try using the Diabetes Plate method to help plan balanced meals. Use a 9-inch plate and fill: ■ Half with non-starchy vegetables like broccoli or spinach. ■ One-quarter with lean protein like chicken, fish, eggs or beans. ■ One-quarter with healthy carbs like fruit or whole grains. Eating balanced meals can help you manage blood sugar levels. How much exercise do I need? Being active can help lower your blood sugar. Aim for 150 minutes of moderate activity each week. You do not have to do it all at once. Try: ■ Taking the stairs instead of the elevator. ■ Going for three 10-minute walks each day. ■ Using a fitness tracker or app to help you stay active. To sign up for the Live Better with Diabetes program, call the Alliance Health Education Line at 800700‑3874, ext. 5580, Monday through Friday, 8 a.m. to 5 p.m., or visit www.thealliance.health/ health-programs-sign-up.
5 Living Healthy Finding a doctor who speaks your language It is important that you and your doctor can understand each other. The Alliance has doctors in our network who speak languages other than English. You can find these doctors in your Provider Directory or by calling Member Services. Your doctor can also call a special telephone line to get an interpreter who speaks your language, or they can ask for an in-person interpreter or virtual remote interpreter to be at your appointment. You do not have to use family or friends to interpret for you. For help finding a doctor who speaks your language, you can call Member Services at 800-700-3874, Monday through Friday, from 8 a.m. to 5:30 p.m. If you need language assistance, we have a special telephone line to get an interpreter who speaks your language at no cost to you. For the Hearing or Speech Assistance Line, call 800-735-2929 (TTY: Dial 711). Why are checkups important for people with diabetes? Regular checkups can help prevent serious health problems from diabetes. Talk to your doctor about: ■ A1c blood sugar testing. ■ Yearly eye exams. ■ Kidney health screenings. ■ Taking your diabetes medicine as prescribed. Does mental health matter? Yes. Managing diabetes takes daily effort and can be stressful. Stress can affect your health. If you feel stressed, anxious or sad, talk with your doctor about what you can do. You can also call Member Services Monday through Friday, 8 a.m. to 5:30 p.m., at 800-700-3874 (TTY: Dial 711) for help with finding support. Better with Diabetes Program Are there programs that can help? Yes. The Alliance offers the Live Better with Diabetes program for adults with diabetes or prediabetes. Classes are offered in person, online and by phone. You can learn healthy habits to help manage diabetes. Members who complete the six-week program can receive a Target gift card for up to $50. Feeling sick and have questions? Call the Nurse Advice Line The Nurse Advice Line is a service available to all Alliance members. You can call if you have questions about your health or your child’s health. A registered nurse will help you with what to do next. The service is available 24 hours a day, 7 days a week at no cost to you. Call 844-971-8907 (TTY: Dial 711) to talk to a nurse. For more information, visit www.thealliance.health/NAL. If you are having a medical emergency, call 911 or go to the nearest emergency room.
6 Living Healthy September is National Childhood Obesity Awareness Month Around 1 in 5 children in the United States have obesity. The good news is that there are ways to prevent it: ■ Get active. Walk around, go on a bike ride or play basketball. ■ Have screen time breaks. Keep screen time used for fun to two hours a day or less. ■ Make healthy meals. Serve more vegetables, fruits and wholegrain foods. The Alliance offers the Healthy Weight for Life (HWL) program. HWL is for parents or guardians of Alliance members ages 2 to 18. The program teaches ways to support children to eat healthy, be more active and make healthy lifestyle changes. Parents and guardians of Alliance members who attend a six-week workshop can receive up to a $50 Target gift card. For more information, visit www.thealliance.health/healthy-weight or call the Alliance Health Education Line at 800-700-3874, ext. 5580 (TTY: Dial 711). Checkups for members under age 21 Children, teens and young adults (under age 21) enrolled in Medi-Cal can get checkups, vaccines, health screenings and treatment for physical, mental and dental health. These services are covered under Medi-Cal for Kids and Teens. The Alliance can help: ■ Find a doctor or set up an appointment. ■ Get transportation to and from your appointment. ■ Ask for language assistance at your appointment. Call our Member Services department at 800-700-3874 (TTY: Dial 711) to get help. Care can’t wait: Checkups are for everyone Taking care of your health now can help prevent issues in the future. Checkups, vaccines and screenings are some of the best ways to help protect your health and your family’s health. To find out more about Medi‑Cal for Kids and Teens and what services are covered, visit www.thealliance.health/ medi-cal-for-kids-teens.
7 Living Healthy TOTALCARE (HMO D-SNP) NEWS If you are a TotalCare member, you get a $100 flex card allowance per quarter1 to buy over-the-counter (OTC) products like: ■ First aid supplies. ■ Pain relievers. ■ Cough and cold remedies. ■ Vitamins. ■ Dental products, like toothpaste. ■ Incontinence products. ■ Eye and ear care. ■ And much more! You can use your OTC allowance to buy products online, by phone and in stores. ■ Online: Want items delivered to your door? Shop the online catalog at www.andmorehealth.com. Find and click on the link “Shop OTC Online” to order the items you need. ■ By phone: Look through the catalog you received with your card and call 855-AND-MORE to place an order (855-263-6673; TTY 711). ■ In-store: Shop at your favorite local stores, like Safeway, Walgreens, Walmart, CVS2, Costco and more. For a full list of eligible stores, go to www.andmorehealth.com. If you have questions, visit www.thealliance.health/totalcareflexcard or call 833-530-9015 (TTY: 800-735-2929 (Dial 711)) 8 a.m. to Shop for health and wellness needs—on us! 8 p.m., seven days a week (except Thanksgiving and Christmas) from October 1 through March 31, and Monday to Friday (except holidays) from April 1 through September 30. 1Any remaining balance rolls over to the next quarter. Any remaining balance at the end of the year does not roll over to the next year. 2Except CVS Pharmacy® inside Target stores. &more Benefits Prepaid Mastercard® is issued by Avidia Bank, pursuant to a license from Mastercard Incorporated. Use of this card is subject to the terms and conditions of the Cardholder Agreement. H5692_2026_0224 File & Use 04.15.2026
8 Living Healthy LIVING HEALTHY is published for the members and community partners of CENTRAL CALIFORNIA ALLIANCE FOR HEALTH, 1600 Green Hills Road, Suite 101, Scotts Valley, CA 95066, telephone 831-430-5500 or 800-700-3874, ext. 5505, website www.thealliance.health. Information in LIVING HEALTHY comes from a wide range of medical experts. If you have any concerns or questions about specific content that may affect your health, please contact your health care provider. Models may be used in photos and illustrations. 2026 © Coffey Communications, Inc. All rights reserved. Editor Randi Motson Quality and Health Programs Supervisor Ivonne Muñoz www.thealliance.health At every life stage. For any health condition. Trusted, no-cost Medi-Cal health care from a local team that understands you. The Alliance—your ally in being your healthiest self. We are texting members! The Alliance texts members to help them keep up to date on Alliance benefits and services. Alliance texts are from the short code 59849. To learn more, visit our website at www.thealliance.health/member-texting. Changes to Medi-Cal are likely to begin in 2027. These changes will affect some adults, but not everyone. Starting in January 2027, some adults may have new work rules. As of March 1, 2027, some may also need to complete a check-in every six months to keep their coverage. Starting in July 2027, some adults may also have a monthly premium. The most important step you can take now is to renew your Medi-Cal on time. This helps you keep your coverage and avoid gaps in care. Three steps to stay covered 1 If you have moved, update your contact information. Make sure your county Medi-Cal office has your correct address and phone number. 2 Know your renewal date, and watch your mail. You should get a renewal letter with the steps you may need to take. 3 If you need to complete paperwork, return it right away. Send your renewal forms by the deadline listed to keep your coverage. For the most up-to-date information, visit the California Department of Health Care Services website at www.thealliance.health/ DHCS-changes. You can also learn more about how to apply for or renew Medi-Cal on the Alliance’s Medi-Cal Changes page at www.thealliance.health/medi-cal-changes. Medi-Cal changes are coming in 2027
9 Living Healthy Nondiscrimination Notice and Taglines Discrimination is against the law. Central California Alliance for Health (the Alliance) follows state and federal civil rights laws. The Alliance does not unlawfully discriminate, exclude people, or treat them differently because of sex, race, color, religion, ancestry, national origin, ethnic group identification, age, mental disability, physical disability, medical condition, genetic information, marital status, gender, gender identity, or sexual orientation. The Alliance provides: ■ Free aids and services in a timely manner to people with disabilities to help them communicate better, such as: ■ Qualified sign language interpreters ■ Written information in other formats (large print, audio, accessible electronic formats, other formats) ■ Free language services in a timely manner to people whose primary language is not English, such as: ■ Qualified interpreters ■ Information written in other languages If you need these services, contact the Alliance between 8 a.m. and 5:30 p.m., Monday through Friday, by calling 800-700‑3874. If you cannot hear or speak well, please call 800-735-2929 (TTY: Dial 711). Upon request, this document can be made available to you in braille, large print, audiocassette, or electronic form. TotalCare (HMO D-SNP) members—call 833-530-9015 (TTY: 800-735‑2929 (Dial 711)) 8 a.m. to 8 p.m., seven days a week (except Thanksgiving and Christmas) from Oct. 1 through March 31, and Monday through Friday (except holidays) from April 1 through Sept. 30. To obtain a copy in one of these alternative formats, please call or write to: Central California Alliance for Health 1600 Green Hills Road, Suite 101 Scotts Valley, CA 95066 800-700-3874 800-735-2929 (TTY: Dial 711) TotalCare: 833-530-9015 (TTY: 800-735-2929 (Dial 711)). HOW TO FILE A GRIEVANCE If you believe that the Alliance has failed to provide these services or unlawfully discriminated in another way on the basis of sex, race, color, religion, ancestry, national origin, ethnic group identification, age, mental disability, physical disability, medical condition, genetic information, marital status, gender, gender identity, or sexual orientation, you can file a grievance with the Alliance’s Civil Rights Coordinator, also known as the Senior Grievance Specialist. You can file a grievance by phone, in writing, in person, or electronically: ■ By phone: Contact the Alliance’s Senior Grievance Specialist between 8 a.m. and 5:30 p.m., Monday through Friday, by calling 800-700-3874. Or, if you cannot hear or speak well, please call 800-735-2929 (TTY: Dial 711). TotalCare (HMO D-SNP) members—call 833-530-9015 (TTY: 800-735-2929 (Dial 711)) 8 a.m. to 8 p.m., seven days a week (except Thanksgiving and Christmas) from Oct. 1 through March 31, and Monday through Friday (except holidays) from April 1 through Sept. 30. ■ In writing: Fill out a complaint form or write a letter and send it to: Central California Alliance for Health Attn: Senior Grievance Specialist 1600 Green Hills Road, Suite 101 Scotts Valley, CA 95066 ■ In person: Visit your doctor’s office or the Alliance and say you want to file a grievance. ■ Electronically: Visit the Alliance’s website at www.thealliance.health or the TotalCare (HMO D-SNP) site at https://thealliance.health/totalcare/. OFFICE OF CIVIL RIGHTS – CALIFORNIA DEPARTMENT OF HEALTH CARE SERVICES You can also file a civil rights complaint with the California Department of Health Care Services, Office of Civil Rights by phone, in writing, or electronically: ■ By phone: Call 916-440-7370. If you cannot speak or hear well, please call 711 (Telecommunications Relay Service). ■ In writing: Fill out a complaint form or send a letter to: Deputy Director, Office of Civil Rights Department of Health Care Services Office of Civil Rights P.O. Box 997413, MS 0009 Sacramento, CA 95899-7413 Complaint forms are available at http://www.dhcs.ca.gov/ Pages/Language_Access.aspx. ■ Electronically: Send an email to CivilRights@dhcs.ca.gov.
Daim ntawv tshaj xo no los kuj muaj ua ntawv luam loj thiab kaw ua suab nyob ntawm thealliance.health/hmn/tag/alternative-access. Este boletín también está disponible en formato de letra grande y audio en thealliance.health/es/tag/alternative-access. OFFICE OF CIVIL RIGHTS – U.S. DEPARTMENT OF HEALTH AND HUMAN SERVICES If you believe you have been discriminated against on the basis of race, color, national origin, age, disability or sex, you can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights by phone, in writing, or electronically: ■ By phone: Call 800-368-1019. If you cannot speak or hear well, please call TTY/TDD 800-537-7697. ■ In writing: Fill out a complaint form or send a letter to: U.S. Department of Health and Human Services 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201 Complaint forms are available at http://www.hhs.gov/ ocr/office/file/index.html. ■ Electronically: Visit the Office for Civil Rights Complaint Portal at https://ocrportal.hhs.gov/ocr/ portal/lobby.jsf. If you have questions, call TotalCare (HMO D-SNP) at 833530-9015 (TTY: 800-735-2929 (Dial 711)), 8 a.m. to 8 p.m., seven days a week (except Thanksgiving and Christmas) from Oct. 1 through March 31, and Monday through Friday (except holidays) from April 1 through Sept. 30. TotalCare (HMO D-SNP) is a Medicare Advantage plan with a Medicare contract and a contract with the California Medicaid program. Enrollment in TotalCare depends on contract renewal. TotalCare is the trade name of the Central California Alliance for Health. TotalCare is a registered trademark of the Santa Cruz-Monterey-Merced-San Benito-Mariposa Managed Medical Care Commission, a California public entity, operating as Central California Alliance for Health. Notice of Availability of Language Assistance Services and Auxiliary Aids and Services English ATTENTION: If you need help in your language call 1-800-700-3874 (TTY: 1-800-735-2929). Aids and services for people with disabilities, like documents in braille and large print, are also available. Call 1-800-700-3874 (TTY: 1-800735-2929). These services are free of charge. TotalCare (HMO D-SNP) members call 1-833-530-9015 (TTY: 1-800- 735-2929 (Dial 711)). ﺔﯾﺑرﻌﻟ ا (Arabic) ﯾُرﺟﻰ اﻻﻧﺗﺑﺎه : إذا اﺣﺗﺟت إﻟﻰ اﻟﻣﺳﺎﻋدة ﺑﻠﻐﺗك، ﻓﺎﺗﺻل ﺑـ 1-833-530-9015 1-800-735-2929; 711) .(TTY: ﺗﺗوﻓر أﯾﺿًﺎ اﻟﻣﺳﺎﻋدات واﻟﺧدﻣﺎت ﻟﻸﺷﺧﺎص ذوي اﻹﻋﺎﻗﺔ، ﻣﺛل اﻟﻣﺳﺗﻧدات اﻟﻣﻛﺗوﺑﺔ ﻞ ᗫᖁ ﺑ واﻟﺨﻂ ي . ᣂ ﺒ اﻟ اﺗﺼﻞ ب ـ 1-833-530-9015 1-800-735-2929; 711) .(TTY: ھذه اﻟﺧدﻣﺎت ﻣﺟﺎﻧﯾﺔ . ﯾُرﺟﻰ ﻣن أﻋﺿﺎء TotalCare (HMO D-SNP) اﻻﺗﺻﺎل ﺑرﻗم 1-833-530-9015 ) ) TTY: 1-800-735-2929 اﻻﺗﺻﺎل ﺑرﻗم . ((711 Հայերեն (Armenian) ՈՒՇԱԴՐՈՒԹՅՈՒՆ: Եթե Ձեզ օգնություն է հարկավոր Ձեր լեզվով, զանգահարեք 1-800-700-3874 (TTY: 1-800- 735-2929; 711)։ Կան նաև օժանդակ միջոցներ ու ծառայություններ հաշմանդամություն ունեցող անձանց համար, օրինակ` Բրայլի գրատիպով ու խոշորատառ տպագրված նյութեր։ Զանգահարեք 1-800-700-3874 (TTY: 1-800-735-2929; 711)։ Այդ ծառայություններն անվճար են։ TotalCare (HMO D-SNP) անդաﬓերը կարող են զանգահարել 1-833-530-9015 հեռախոսահամարով (TTY՝ 1-800-735-2929 (զանգահարեք 711)): ឃាល ᥚ្សមាគ ᥚ្ល់ជភាᥚសាាែខ្ម រ (Cambodian) ចំណំ៖ េបើ អ្ន ក ្ រត̰វ កាȆរជំនួយ ជភា᥆សា របស់អ្ន ក សូម ទូរស័ព្ទ េɾេលខ 1-800-700-3874 (TTY: 1-800-735-2929; 711)។ ជំនួយ និង េសវកម្ម ស្រមាȆប់ ជនពិកាȆរ ដូចជឯកសារសរេសរជអក្សរផុស ស្រមាȆប់ជនពិកាȆរែភ្ន ក ឬឯកសារសរេសរជអក្សរពុម្ព ធំ ក៏ឣចរកបានផងែដរ។ ទូរស័ព្ទ មកេលខ 1-800-700-3874 (TTY: 1-800-735-2929; 711)។ េសវកម្ម ទាȆំងេនះមិនគិតៃថ្ល េឡើយ។ This newsletter is also available in large print and audio formats at www.thealliance.health/otherformats.
H5692_2026_ 0041 Compliance Approved 06.30.2025 1 735-2929; 711)։ Կան նաև օժանդակ միջոցներ ու ծառայություններ հաշմանդամություն ունեցող անձանց համար, օրինակ` Բրայլի գրատիպով ու խոշորատառ տպագրված նյութեր։ Զանգահարեք 1-800-700-3874 (TTY: 1-800-735-2929; 711)։ Այդ ծառայություններն անվճար են։ TotalCare (HMO D-SNP) անդաﬓերը կարող են զանգահարել 1-833-530-9015 հեռախոսահամարով (TTY՝ 1-800-735-2929 (զանգահարեք 711)): ឃាល ᥚ្សមាគ ᥚ្ល់ជភាᥚសាាែខ្ម រ (Cambodian) ចំណំ៖ េបើ អ្ន ក ្ រត̰វ កាȆរជំនួយ ជភា᥆សា របស់អ្ន ក សូម ទូរស័ព្ទ េɾេលខ 1-800-700-3874 (TTY: 1-800-735-2929; 711)។ ជំនួយ និង េសវកម្ម ស្រមាȆប់ ជនពិកាȆរ ដូចជឯកសារសរេសរជអក្សរផុស ស្រមាȆប់ជនពិកាȆរែភ្ន ក ឬឯកសារសរេសរជអក្សរពុម្ព ធំ ក៏ឣចរកបានផងែដរ។ ទូរស័ព្ទ មកេលខ 1-800-700-3874 (TTY: 1-800-735-2929; 711)។ េសវកម្ម ទាȆំងេនះមិនគិតៃថ្ល េឡើយ។ សមាȇជិក TotalCare (HMO D-SNP) សូមេƮេœេលខ 1-833-530-9015 (TTY: 1-800-735-2929 (ចុចេលខ 711))។ 中文 (Chinese) 请注意：如果您需要以您的母语提供帮助，请致电 1-800-700-3874 (TTY: 1-800-735-2929; 711)。另外还提供针对残疾人士的帮助和 服务，例如盲文和需要较大字体阅读，也是方便取用的。请致电 1-800-700-3874 (TTY: 1-800-735-2929; 711)。 这些服务都是免费的。TotalCare (HMO D-SNP)會員請致電1-833-530-9015 (TTY: 1-800-735-2929 (撥號711))。 ﻓﺎرﺳﯽ (Farsi) ﺗوﺟﮫ : اﮔر ﻣﯽﺧواھﯾد ﺑﮫ زﺑﺎن ﺧود ﮐﻣﮏ درﯾﺎﻓت ﮐﻧﯾد، ﺑﺎ 1-800-735-2929; 711) (TTY: 1-800-700-3874 ﺗﻣﺎس ﺑﮕﯾرﯾد . ﮐﻣﮏھﺎ و ﺧدﻣﺎت ﻣﺧﺻوص اﻓراد دارای ﻣﻌﻠوﻟﯾت، ﻣﺎﻧﻧد ﻧﺳﺧﮫھﺎی ﺧط ﺑرﯾل و ﭼﺎپ ﺑﺎ ﺣروف ﺑزرگ، ﻧﯾز ﻣوﺟود اﺳت . ﺑ ﺎ 1-800-735-2929; 711) (TTY: 1-800-700-3874 ﺗﻣﺎس ﺑﮕﯾرﯾد . اﯾن ﺧدﻣﺎت راﯾﮕﺎن اراﺋﮫ ﻣﯽﺷوﻧد . TotalCare (HMO D-SNP) اﻋﻀﺎ ﺑﺎ ﺷﻤﺎره 1-833-530-9015 ﺗﻤﺎس ﺑﮕﯿﺮﻧﺪ -800-735-2929) TTY: 1 ) 711 را ﺷﻤﺎرهﮔﯿﺮی ﮐﻨﯿﺪ .(( िहंदी (Hindi) ȯान दें: अगर आपको अपनी भाषा में सहायता की आवʴकता है तो 1-800-700-3874 (TTY: 1-800-735-2929; 711) पर कॉल करें। अशƅता वाले लोगों के िलए सहायता और सेवाएं, जैसे ब् रेल और बड़े िप् रंट में भी दˑावेज़ उपलɩ हैं। 1-800-700-3874 (TTY: 1-800- 735-2929; 711) पर कॉल करें। ये सेवाएं िन: शुʋ हैं। TotalCare (HMO D-SNP) के सद˟ 1-833-530-9015 पर कॉल करें (TTY: 1-800-735-2929 (डायल करें 711))। Hmoob (Hmong) CEEB TOOM: Yog koj xav tau kev pab txhais koj hom lus hu rau 1-800-700-3874 (TTY: 1-800-735-2929; 711). Muaj cov kev pab txhawb thiab kev pab cuam rau cov neeg xiam oob qhab, xws li puav leej muaj ua cov ntawv su thiab luam tawm ua tus ntawv loj. Hu rau 1-800-700-3874 (TTY: 1-800-735-2929; 711). Cov kev pab cuam no yog pab dawb xwb. TotalCare (HMO D-SNP) tswvcuab hu tus xov tooj 833-530-9015 (TTY: 800-735-2929 (Ntaus 711)). 日本語 (Japanese) 注意日本語での対応が必要な場合は 1-800-700-3874 (TTY: 1-800-735-2929; 711)へお電話ください。点字の資料や文 字の拡大表示など、障がいをお持ちの方のためのサービスも用意しています。 1-800-700-3874 (TTY: 1-800- 735-2929; 711)へお電話ください。これらのサービスは無料で提供しています。TotalCare (HMO D-SNP) 会員専用電 話番号：1-833-530-9015 (TTY: 1-800-735-2929 (直通711)) 한국어 (Korean) 유의사항: 귀하의 언어로 도움을 받고 싶으시면 1-800-700-3874 (TTY: 1-800-735-2929; 711) 번으로 문의하십시오. 점자나 큰 활자로 된 문서와 같이 장애가 있는 분들을 위한 도움과 서비스도 이용 가능합니다. 1-800-700-3874 (TTY: 1-800-735-2929; 711) 번으로 문의하십시오. 이러한 서비스는 무료로 제공됩니다. TotalCare (HMO D-SNP) 가입자는 1-833-530-9015번으로 전화하십시오. (TTY: 1-800-735-2929 (711을 누르십시오)). ພາສາລາວ (Laotian) ປະກາດ: ຖ້າທ່ານຕ້ອງການຄວາມຊ່ວຍເຫຼືອໃນພາສາຂອງທ່ານໃຫ້ໂທຫາເບີ 1-800-700-3874 (TTY: 1-800-735-2929; 711). ຍັງມີຄວາມຊ່ວຍເຫຼືອແລະການບໍລິການສໍາລັບຄົນພິການ ເຊັ່ນເອກະສານທີ່ເປັນອັກສອນນູນແລະມີໂຕພິມໃຫຍ່ ໃຫ້ໂທຫາເບີ 1-800-700-3874 (TTY: 1-800-735-2929; 711). ການບໍລິການເຫຼົ່ານີ້ບໍ່ຕ້ອງເສຍຄ່າໃຊ້ຈ່າຍໃດໆ. ສະມາຊິກ TotalCare (HMO D-SNP) ໃຫ້ໂທຫາ 1-833530-9015 (TTY: 1-800-735-2929 (ກົດ 711)). Mien LONGC HNYOUV JANGX LONGX OC: Beiv taux meih qiemx longc mienh tengx faan benx meih nyei waac nor douc waac daaih lorx taux 1-800-700-3874 (TTY: 1-800-735-2929; 711). Liouh lorx jauv-louc tengx aengx caux nzie gong bun taux ninh mbuo wuaaic fangx mienh, beiv taux longc benx nzangc-pokc bun hluo mbiutc aengx caux aamz mborqv benx domh sou se mbenc nzoih bun longc. Douc waac daaih lorx 1-800-700-3874 (TTY: 1-800-735-2929; 711). Naaiv deix nzie weih gong-bou jauv-louc se benx wang-henh tengx mv zuqc cuotv nyaanh oc. TotalCare (HMO D-SNP) nyei
Русский (Russian) ВНИМАНИЕ! Если вам нужна помощь на вашем родном языке, звоните по номеру 1-800-700-3874 (линия TTY: 1-800-735-2929). Также предоставляются средства и услуги для людей с ограниченными возможностями, например документы крупным шрифтом или шрифтом Брайля. Звоните по номеру 1-800-700-3874 (линия TTY: 1-800-735-2929; 711). Такие услуги предоставляются бесплатно. Участникам плана TotalCare (HMO D-SNP) звонить 1-833-530-9015 (TTY: 1-800-735-2929 (с номера 711)). Español (Spanish) ATENCIÓN: si necesita ayuda en su idioma, llame al 1-800-700-3874 (TTY: 1-800-855-3000 ; 711). También ofrecemos asistencia y servicios para personas con discapacidades, como documentos en braille y con letras grandes. Llame al 1-800-700-3874 (TTY: 1-800-855-3000; 711). Estos servicios son gratuitos. TotalCare (HMO D-SNP) miembro llame al 833-530-9015 (TTY: 800-855-3000 (Marque 711)). Tagalog (Filipino) ATENSIYON: Kung kailangan mo ng tulong sa iyong wika, tumawag sa 1-800-700-3874 (TTY: 1-800-735-2929; 711). Mayroon ding mga tulong at serbisyo para sa mga taong may kapansanan,tulad ng mga dokumento sa braille at malaking print. Tumawag sa 1-800-700-3874 (TTY: 1-800-735-2929; 711). Libre ang mga serbisyong ito. Mga miyembro ng TotalCare (HMO D-SNP), tumawag sa 1-833-530-9015 (TTY: 1-800-735-2929 (I-dial ang 711)). ภาษาไทย (Thai) โปรดทราบ: หากคุณต้องการความช่วยเหลือเป็นภาษาของคุณ กรุณาโทรศัพท์ไปที่หมายเลข 1-800-700-3874 (TTY: 1-800-735-2929; 711) นอกจากนี้ ยังพร้อมให้ความช่วยเหลือและบริการต่าง ๆ สําหรับบุคคลที่มีความพิการ เช่น เอกสารต่าง ๆ ที่เป็นอักษรเบรลล์และเอกสารที่พิมพ์ด้วยตัวอักษรขนาดใหญ่ กรุณาโทรศัพท์ไปที่หมายเลข 1-800-700-3874 (TTY: 1-800- 735-2929; 711) ไม่มีค่าใช้จ่ายสําหรับบริการเหล่านี้ สมาชิก TotalCare (HMO D-SNP) โปรดโทรไปที่ 1-833-530-9015 (TTY: 1-800-735-2929 (กด 711)) Українська (Ukrainian) УВАГА! Якщо вам потрібна допомога вашою рідною мовою, телефонуйте на номер 1-800-700-3874 (TTY: 1-800735-2929; 711). Люди з обмеженими можливостями також можуть скористатися допоміжними засобами та послугами, наприклад, отримати документи, надруковані шрифтом Брайля та великим шрифтом. Телефонуйте на номер 1-800-700-3874 (TTY: 1-800-735-2929; 711). Ці послуги безкоштовні. Номер для учасників програми TotalCare (HMO D-SNP) 1-833-530-9015 (TTY: 1-800-735-2929 (наберіть 711)). Tiếng Việt (Vietnamese) CHÚ Ý: Nếu quý vị cần trợ giúp bằng ngôn ngữ của mình, vui lòng gọi số 1-800-700-3874 (TTY: 1-800-735-2929; 711). Chúng tôi cũng hỗ trợ và cung cấp các dịch vụ dành cho người khuyết tật, như tài liệu bằng chữ nổi Braille và chữ khổ lớn (chữ hoa). Vui lòng gọi số 1-800-700-3874 (TTY: 1-800-735-2929; 711). Các dịch vụ này đều miễn phí. Hội viên của TotalCare (HMO-DSNP) vui lòng gọi số 1-833-530-9015 (TTY: 1-800-735-2929 (Quay số 711)). ປະກາດ: ຖ້າທ່ານຕ້ອງການຄວາມຊ່ວຍເຫຼືອໃນພາສາຂອງທ່ານໃຫ້ໂທຫາເບີ 1-800-700-3874 (TTY: 1-800-735-2929; 711). ຍັງມີຄວາມຊ່ວຍເຫຼືອແລະການບໍລິການສໍາລັບຄົນພິການ ເຊັ່ນເອກະສານທີ່ເປັນອັກສອນນູນແລະມີໂຕພິມໃຫຍ່ ໃຫ້ໂທຫາເບີ 1-800-700-3874 (TTY: 1-800-735-2929; 711). ການບໍລິການເຫຼົ່ານີ້ບໍ່ຕ້ອງເສຍຄ່າໃຊ້ຈ່າຍໃດໆ. ສະມາຊິກ TotalCare (HMO D-SNP) ໃຫ້ໂທຫາ 1-833530-9015 (TTY: 1-800-735-2929 (ກົດ 711)). Mien LONGC HNYOUV JANGX LONGX OC: Beiv taux meih qiemx longc mienh tengx faan benx meih nyei waac nor douc waac daaih lorx taux 1-800-700-3874 (TTY: 1-800-735-2929; 711). Liouh lorx jauv-louc tengx aengx caux nzie gong bun taux ninh mbuo wuaaic fangx mienh, beiv taux longc benx nzangc-pokc bun hluo mbiutc aengx caux aamz mborqv benx domh sou se mbenc nzoih bun longc. Douc waac daaih lorx 1-800-700-3874 (TTY: 1-800-735-2929; 711). Naaiv deix nzie weih gong-bou jauv-louc se benx wang-henh tengx mv zuqc cuotv nyaanh oc. TotalCare (HMO D-SNP) nyei mienh mborqv finx heuc 1-833-530-9015 (TTY: 1-800-735-2929 (Guinh 711)). ਪੰਜਾਬੀ (Punjabi) ਿਧਆਨ ਿਦਓ: ਜੇ ਤੁਹਾਨੂੰ ਆਪਣੀ ਭਾਸ਼ਾ ਿਵੱਚ ਮਦਦ ਦੀ ਲੋੜ ਹੈ ਤਾਂ ਕਾਲ ਕਰੋ 1-800-700-3874 (TTY: 1-800-735-2929; 711). ਅਪਾਹਜ ਲੋਕਾਂ ਲਈ ਸਹਾਇਤਾ ਅਤੇ ਸੇਵਾਵਾਂ, ਿਜਵੇਂ ਿਕ ਬੇਲ ਅਤੇ ਮੋਟੀ ਛਪਾਈ ਿਵੱਚ ਦਸਤਾਵੇਜ਼, ਵੀ ਉਪਲਬਧ ਹਨ| ਕਾਲ ਕਰੋ 1-800-700-3874 (TTY: 1-800-735-2929; 711). ਇਹ ਸੇਵਾਵਾਂ ਮੁਫਤ ਹਨ| TotalCare (HMO D-SNP) ਦੇ ਮੈਂਬਰ 1-833-530-9015 (TTY: 1-800-735-2929 (711 ਡਾਇਲ ਕਰੋ)) 'ਤੇ ਕਾਲ ਕਰਦੇ ਹਨ
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