The Alliance earns national recognition for quality and equity in health care Central California Alliance for Health earned accreditation from the National Committee for Quality Assurance (NCQA) for meeting high national standards for quality, fairness and safety in health care. NCQA Health Plan Accreditation This shows that we meet national standards for: ■ Managing care. ■ Helping members get the right care at the right time. NCQA Health Equity Accreditation This shows how we make health care fair and respectful for all. NCQA looks at how health plans: ■ Offer culturally competent care and services. ■ Provide language assistance services. ■ Work to reduce health gaps in their communities. “Our team, providers and community partners all share one goal: to make sure every member receives the best care possible,” says Michael Schrader, the Alliance CEO. As we celebrate our 30th anniversary this year, this national recognition reflects our long-standing commitment to providing high-quality, equitable care. We continue to work toward a vision of healthy people, healthy communities in Mariposa, Merced, Monterey, San Benito and Santa Cruz counties. Learn more at www.thealliance.health/ncqa. Living Healthy A newsletter for the members of Central California Alliance for Health March 2026 | VOLUME 32, ISSUE 1 Standard U.S. Postage PAID Walla Walla, WA Permit No. 44 Central California Alliance for Health 1600 Green Hills Road, Suite 101 Scotts Valley, CA 95066
Medi-Cal has changed: Here’s what you need to know Medi-Cal changes took effect on Jan. 1, 2026. For most Alliance members, coverage and benefits stayed the same. You can keep going to your doctor and using your health care benefits. If you need care from home, ask about telehealth options. Some members saw updates to their Medi-Cal. You can learn about these updates at www.thealliance.health/ mcc2026. If you are not sure if your Medi-Cal is active, call your county’s Medi-Cal office or check your status on www.benefitscal.com. Make sure to renew your Medi-Cal on time. Watch for a yellow renewal envelope in the mail from your county Medi-Cal office. Complete and return it before the deadline, or renew through the BenefitsCal website. If your contact information changes, update it right away so you don’t miss important updates. If your coverage ended because of missing paperwork or a late renewal, you have 90 days to submit your forms. This will restart your Medi-Cal without having to apply again. Alliance language assistance services Do you have trouble talking to your doctor? We can help! You do not have to use family or friends to interpret for you at doctor visits. The Alliance offers interpreting services in person and by phone. If you would like to get an interpreter or written information in your language, please call the Alliance Health Education Line at 800700-3874, ext. 5580. We have a special telephone line to get an interpreter who speaks your language. This is available at no cost to you. For the Hearing or Speech Assistance Line, call 800-735-2929 (TTY: Dial 711). For the most up-to-date information, visit the California Department of Health Care Services website at www.thealliance.health/DHCS-changes. 2 Living Healthy
Important phone numbers to know ■ Alliance Member Services: 800-700-3874 (TTY: Dial 711). ■ 24/7 Alliance Nurse Advice Line: 844-971-8907. ■ Alliance Language Assistance Services: 800-700-3874, ext. 5580. ■ Mental Health Services: Alliance Member Services: 800-700-3874 (TTY: Dial 711). ■ Vision Services Plan (for routine vision services): 800-877-7195. ■ Medi-Cal Dental Program (for dental services): 800-322-6384. ■ 24/7 Medi-Cal Rx (for pharmacy services): 800-977-2273 (TTY: Dial 711). ■ Alliance Care Management Line: 800-700-3874, ext. 5512. ■ Alliance Health Education Line: 800-700-3874, ext. 5580. ■ Alliance Transportation Services: 800-700-3874, ext. 5577. About your Provider Directory and Member Handbook The Member Handbook has information about Continuity of Care, Member Rights and Responsibilities, how to get help with appointments, filing a grievance or an appeal, and how to request materials in other languages and formats to meet members’ needs at no cost to the member. It is updated every year. The Provider Directory and Member Handbook have important information about your health plan. ■ Provider Directory: lists all the primary care doctors in the Alliance network. ■ Member Handbook: tells you about the coverage that the Alliance provides for you. You can view the Provider Directory and the Member Handbook on our website at www.thealliance.health/ member-handbook. Call Member Services if you want a copy mailed to you, need help finding a provider or have benefit questions. To talk to our Member Services team, please call 800-700-3874. For the Hearing or Speech Assistance Line, call 800-735-2929 (TTY: Dial 711). We are here from 8 a.m. to 5:30 p.m., Monday through Friday. The call is toll-free. If you speak a language other than English, language assistance services are available to you at no cost. 3 Living Healthy
Ask the doctor Dr. Mai Bui-Duy is a Medical Director at Central California Alliance for Health. She practiced internal medicine primary care in Santa Cruz County for seven years and has 15 years of experience in the medical field. In the United States, colorectal cancer is the fourth most common cancer found in men and women. Colorectal cancer happens when cells in the colon or rectum grow out of control. Here are a few things you need to know about a colorectal cancer screening. What is a colorectal cancer screening? Why is it important? A colorectal cancer screening is when your doctor checks to see if you have any precancerous polyps (small clumps of cells) or signs of colorectal cancer. The screening is used to check for disease even if you don’t have any symptoms. It is important to check for cancer through regular screenings. Early treatment works best to help prevent serious health issues! Screening tests consist of something as simple as a stool test. The stool If you are an Alliance member, you can be screened for colorectal cancer at no cost to you. Talk to your doctor to set up your screening! test is usually done every year in people 45 to 75 years of age. Some people need a colonoscopy. This lets a doctor see inside the intestine using a flexible scope. Your doctor can answer questions about screenings and decide the best test for you. 4 Living Healthy Do I need a colorectal cancer screening?
Am I at risk for colorectal cancer? Colorectal cancer is commonly found in adults over age 50. However, there has been an increase in colorectal cancer in adults 40 to 49 years old. You might be more likely to have colorectal cancer if: ■ You have inflammatory bowel disease. ■ Someone in your family had colorectal cancer or polyps. There are other parts of your lifestyle that can affect your risk level for colorectal cancer. These include: ■ Diet. ■ Exercise. ■ Alcohol and tobacco use. When should I get screened for colorectal cancer? If you are 45 to 75 years old, you should be screened for colorectal cancer. How often you get screened depends on the type of screening test you get. For example, you might need a stool test every year, or you might need to get a colonoscopy once every 10 years. You have prescription benefits! If you are a Medi-Cal member, your prescription drugs that are filled at a pharmacy are covered by Medi-Cal Rx and not the Alliance. To find out if a drug is covered, call 800-977-2273 (TTY: Dial 711) or go to www.medi-calrx.dhcs.ca.gov. If you are an IHSS member, pharmacy services are managed by MedImpact. You can view the list of covered drugs at www.thealliance.health/prescriptions. You can also request a mailed copy by calling Member Services at 800700‑3874 (TTY: Dial 711). Drugs given in a doctor’s office or clinic These are considered physician-administered drugs (PAD). You can view coverage information in the Member Handbook and www.thealliance.health/prescriptions. If you would like a mailed copy, please contact Member Services at 800-700-3874 (TTY: Dial 711). 5 Living Healthy
The Alliance offers health education programs Wellness for all The Alliance also has a Health Rewards Program that rewards you and your family for taking actions that support your health! Check out our rewards at www.thealliance.health/health-rewards-program. For more information on our health education programs, visit www.thealliance.health/ health-and-wellness. If you would like to sign up for a program or have questions, please call the Alliance Health Education Line at 800-700-3874, ext. 5580. If you need language assistance, we have a special telephone line to get an interpreter who speaks your language at no cost to you. For the Hearing or Speech Assistance Line, call 800-735-2929 (TTY: Dial 711). Program Who is it for ? Live Better with Diabetes Program Live Better with Diabetes Program Adult members who have diabetes or prediabetes. Healthier Living Program Adult members who have chronic conditions like asthma, heart disease, high blood pressure, obesity or depression. Adult Weight Management Program Adult members who are interested in reaching a healthy weight. Healthy Weight for Life Parents of members ages 2 to 18 who want to help their child reach a healthy weight. Healthy Moms and Healthy Babies Members who are pregnant or who had a baby in the last 12 months. Tobacco Cessation Support Members who want to stop smoking and/or using tobacco products. At the Alliance, we care about your health! Our health education programs give Alliance members the tools they need to get healthy and stay healthy. There is no cost for Alliance members to join. Programs are offered in person, online or over the phone. 6 Living Healthy
Neurodiversity Celebration Week is in March Everyone’s brain is unique! Neurodiversity means that everyone’s brain works in its own way. That’s a good thing. These differences help us see new points of view and solve problems in creative ways. Neurodivergent means that a person may think, learn or act in different ways than other people they know. About 1 in 5 people are neurodivergent. This can be people with: ■ Autism. ■ Attention-deficit/hyperactivity disorder (ADHD). ■ Dyslexia. ■ Other brain differences. These differences are not problems to fix. They are just different ways of thinking and learning. Many people with neurodivergent minds have special strengths, like creativity, new ideas and problem-solving skills. At the Alliance, we believe caring for your brain is as important as caring for your body. We work with families and doctors so people with neurodivergent minds get support. Community Corner It’s important to support and include everyone, no matter how their brain works. Let’s work together to help everyone feel welcome and respected. Everyone should have a chance to succeed. Need support? ■ Call Alliance Member Services at 800-700-3874. ■ Talk to your doctor about your concerns. Your doctor can also refer you to other providers so you can get the care you need. If you’re looking for mental health or substance use support, you can: ■ Call Alliance Member Services at 800-700-3874. ■ Find a provider near you or an online provider. See our Provider Directory at www.thealliance.health/provider-directory. We can also mail you a printed Provider Directory. ■ Call your local county behavioral health office. Learn more at www.thealliance.health/behavioral-health-care. 7 Living Healthy
TotalCare is here: One plan, more support, better health As of Jan. 1, 2026, Alliance members who are eligible for both Medicare and Medi-Cal may be able to sign up for the Alliance’s Medicare Advantage plan, TotalCare (HMO D-SNP). TotalCare combines Medi-Cal and Medicare benefits into one plan. Who can sign up for TotalCare? You may be able to sign up for TotalCare if: ■ You are age 65 years or older during enrollment. ■ You are age 21 years or older with certain disabilities. ■ You live in one of these counties: Mariposa, Merced, Monterey, San Benito or Santa Cruz. ■ You are eligible right now for full Medi-Cal. ■ You have both Medicare Part A and Part B. What are the benefits of TotalCare? TotalCare members get no-cost health care and no- or low-cost prescription drugs. They also get extra benefits like: ■ More vision care. ■ A flexible spending card to buy over-the-counter (OTC) products. ■ A fitness benefit. ■ Worldwide emergency/urgent care coverage. TotalCare members also get a care manager. A care manager can help you with things like: ■ Understanding your plan benefits. ■ Finding providers in the TotalCare network. ■ Getting authorizations for health care or supplies. To learn more about TotalCare and how to sign up, visit www.thealliance.health/totalcare or call 833-530-9015 (TTY: 800-735-2929 or dial 711), 8 a.m. to 8 p.m., seven days a week. LIVING HEALTHY is published for the members and community partners of CENTRAL CALIFORNIA ALLIANCE FOR HEALTH, 1600 Green Hills Road, Suite 101, Scotts Valley, CA 95066, telephone 831-430-5500 or 800-700-3874, ext. 5505, website www.thealliance.health. Information in LIVING HEALTHY comes from a wide range of medical experts. If you have any concerns or questions about specific content that may affect your health, please contact your health care provider. Models may be used in photos and illustrations. 2026 © Coffey Communications, Inc. All rights reserved. Editor Randi Motson Quality and Health Programs Supervisor Ivonne Muñoz www.thealliance.health At every life stage. For any health condition. Trusted, no cost Medi-Cal health care from a local team that understands you. The Alliance—your ally in being your healthiest self. We are texting members! The Alliance texts members to help them keep up to date on Alliance benefits and services. Alliance texts are from the short code 59849. To learn more, visit our website at www.thealliance.health/member-texting. TOTALCARE (HMO D-SNP) NEWS
Nondiscrimination Notice and Taglines Discrimination is against the law. Central California Alliance for Health (the Alliance) follows state and federal civil rights laws. The Alliance does not unlawfully discriminate, exclude people, or treat them differently because of sex, race, color, religion, ancestry, national origin, ethnic group identification, age, mental disability, physical disability, medical condition, genetic information, marital status, gender, gender identity, or sexual orientation. The Alliance provides: ■ Free aids and services in a timely manner to people with disabilities to help them communicate better, such as: ■ Qualified sign language interpreters ■ Written information in other formats (large print, audio, accessible electronic formats, other formats) ■ Free language services in a timely manner to people whose primary language is not English, such as: ■ Qualified interpreters ■ Information written in other languages If you need these services, contact the Alliance between 8 a.m. and 5:30 p.m., Monday through Friday, by calling 800-700‑3874. If you cannot hear or speak well, please call 800-735-2929 (TTY: Dial 711). Upon request, this document can be made available to you in braille, large print, audiocassette, or electronic form. TotalCare (HMO D-SNP) members—call 833-530-9015 (TTY: 800-735‑2929 (Dial 711)) 8 a.m. to 8 p.m., seven days a week (except Thanksgiving and Christmas) from Oct. 1 through March 31, and Monday through Friday (except holidays) from April 1 through Sept. 30. To obtain a copy in one of these alternative formats, please call or write to: Central California Alliance for Health 1600 Green Hills Road, Suite 101 Scotts Valley, CA 95066 800-700-3874 800-735-2929 (TTY: Dial 711) TotalCare: 833-530-9015 (TTY: 800-735-2929 (Dial 711)). HOW TO FILE A GRIEVANCE If you believe that the Alliance has failed to provide these services or unlawfully discriminated in another way on the basis of sex, race, color, religion, ancestry, national origin, ethnic group identification, age, mental disability, physical disability, medical condition, genetic information, marital status, gender, gender identity, or sexual orientation, you can file a grievance with the Alliance’s Civil Rights Coordinator, also known as the Senior Grievance Specialist. You can file a grievance by phone, in writing, in person, or electronically: ■ By phone: Contact the Alliance’s Senior Grievance Specialist between 8 a.m. and 5:30 p.m., Monday through Friday, by calling 800-700-3874. Or, if you cannot hear or speak well, please call 800-735-2929 (TTY: Dial 711). TotalCare (HMO D-SNP) members—call 833-530-9015 (TTY: 800-735-2929 (Dial 711)) 8 a.m. to 8 p.m., seven days a week (except Thanksgiving and Christmas) from Oct. 1 through March 31, and Monday through Friday (except holidays) from April 1 through Sept. 30. ■ In writing: Fill out a complaint form or write a letter and send it to: Central California Alliance for Health Attn: Senior Grievance Specialist Green Hills Road, Suite 101 Scotts Valley, CA 95066 ■ In person: Visit your doctor’s office or the Alliance and say you want to file a grievance. ■ Electronically: Visit the Alliance’s website at www.thealliance.health or the TotalCare (HMO D-SNP) site at https://thealliance.health/totalcare/. OFFICE OF CIVIL RIGHTS – CALIFORNIA DEPARTMENT OF HEALTH CARE SERVICES You can also file a civil rights complaint with the California Department of Health Care Services, Office of Civil Rights by phone, in writing, or electronically: ■ By phone: Call 916-440-7370. If you cannot speak or hear well, please call 711 (Telecommunications Relay Service). ■ In writing: Fill out a complaint form or send a letter to: Deputy Director, Office of Civil Rights Department of Health Care Services Office of Civil Rights P.O. Box 997413, MS 0009 Sacramento, CA 95899-7413 Complaint forms are available at http://www.dhcs.ca.gov/ Pages/Language_Access.aspx. ■ Electronically: Send an email to CivilRights@dhcs.ca.gov.
Daim ntawv tshaj xo no los kuj muaj ua ntawv luam loj thiab kaw ua suab nyob ntawm thealliance.health/hmn/tag/alternative-access. Este boletín también está disponible en formato de letra grande y audio en thealliance.health/es/tag/alternative-access. OFFICE OF CIVIL RIGHTS – U.S. DEPARTMENT OF HEALTH AND HUMAN SERVICES If you believe you have been discriminated against on the basis of race, color, national origin, age, disability or sex, you can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights by phone, in writing, or electronically: ■ By phone: Call 800-368-1019. If you cannot speak or hear well, please call TTY/TDD 800-537-7697. ■ In writing: Fill out a complaint form or send a letter to: U.S. Department of Health and Human Services 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201 Complaint forms are available at http://www.hhs.gov/ ocr/office/file/index.html. ■ Electronically: Visit the Office for Civil Rights Complaint Portal at https://ocrportal.hhs.gov/ocr/ portal/lobby.jsf. If you have questions, call TotalCare (HMO D-SNP) at 833530-9015 (TTY: 800-735-2929 (Dial 711)), 8 a.m. to 8 p.m., seven days a week (except Thanksgiving and Christmas) from Oct. 1 through March 31, and Monday through Friday (except holidays) from April 1 through Sept. 30. TotalCare (HMO D-SNP) is a Medicare Advantage plan with a Medicare contract and a contract with the California Medicaid program. Enrollment in TotalCare depends on contract renewal. TotalCare is the trade name of the Central California Alliance for Health. TotalCare is a registered trademark of the Santa Cruz-Monterey-Merced-San Benito-Mariposa Managed Medical Care Commission, a California public entity, operating as Central California Alliance for Health. Notice of Availability of Language Assistance Services and Auxiliary Aids and Services English ATTENTION: If you need help in your language call 1-800-700-3874 (TTY: 1-800-735-2929). Aids and services for people with disabilities, like documents in braille and large print, are also available. Call 1-800-700-3874 (TTY: 1-800735-2929). These services are free of charge. TotalCare (HMO D-SNP) members call 1-833-530-9015 (TTY: 1-800- 735-2929 (Dial 711)). ﺔﯾﺑرﻌﻟ ا (Arabic) ﯾُرﺟﻰ اﻻﻧﺗﺑﺎه : إذا اﺣﺗﺟت إﻟﻰ اﻟﻣﺳﺎﻋدة ﺑﻠﻐﺗك، ﻓﺎﺗﺻل ﺑـ 1-833-530-9015 1-800-735-2929; 711) .(TTY: ﺗﺗوﻓر أﯾﺿًﺎ اﻟﻣﺳﺎﻋدات واﻟﺧدﻣﺎت ﻟﻸﺷﺧﺎص ذوي اﻹﻋﺎﻗﺔ، ﻣﺛل اﻟﻣﺳﺗﻧدات اﻟﻣﻛﺗوﺑﺔ ﻞ �� ﺑ واﻟﺨﻂ ي . � ﺒ � اﻟ اﺗﺼﻞ ب ـ 1-833-530-9015 1-800-735-2929; 711) .(TTY: ھذه اﻟﺧدﻣﺎت ﻣﺟﺎﻧﯾﺔ . ﯾُرﺟﻰ ﻣن أﻋﺿﺎء TotalCare (HMO D-SNP) اﻻﺗﺻﺎل ﺑرﻗم 1-833-530-9015 ) ) TTY: 1-800-735-2929 اﻻﺗﺻﺎل ﺑرﻗم . ((711 Հայերեն (Armenian) ՈՒՇԱԴՐՈՒԹՅՈՒՆ: Եթե Ձեզ օգնություն է հարկավոր Ձեր լեզվով, զանգահարեք 1-800-700-3874 (TTY: 1-800- 735-2929; 711)։ Կան նաև օժանդակ միջոցներ ու ծառայություններ հաշմանդամություն ունեցող անձանց համար, օրինակ` Բրայլի գրատիպով ու խոշորատառ տպագրված նյութեր։ Զանգահարեք 1-800-700-3874 (TTY: 1-800-735-2929; 711)։ Այդ ծառայություններն անվճար են։ TotalCare (HMO D-SNP) անդաﬓերը կարող են զանգահարել 1-833-530-9015 հեռախոսահամարով (TTY՝ 1-800-735-2929 (զանգահարեք 711)): ឃាល ᥚ្សមាគ ᥚ្ល់ជភាᥚសាាែខ្ម រ (Cambodian) ចំណំ៖ េបើ អ្ន ក ្ រតវ� កាȆរជំនួយ ជភា᥆សា របស់អ្ន ក សូម ទូរស័ព្ទ េ�េលខ 1-800-700-3874 (TTY: 1-800-735-2929; 711)។ ជំនួយ និង េសវកម្ម ស្រមាȆប់ ជនពិកាȆរ ដូចជឯកសារសរេសរជអក្សរផុស ស្រមាȆប់ជនពិកាȆរែភ្ន ក ឬឯកសារសរេសរជអក្សរពុម្ព ធំ ក៏ឣចរកបានផងែដរ។ ទូរស័ព្ទ មកេលខ 1-800-700-3874 (TTY: 1-800-735-2929; 711)។ េសវកម្ម ទាȆំងេនះមិនគិតៃថ្ល េឡើយ។ This newsletter is also available in large print and audio formats at www.thealliance.health/otherformats.
H5692_2026_ 0041 Compliance Approved 06.30.2025 1 735-2929; 711)։ Կան նաև օժանդակ միջոցներ ու ծառայություններ հաշմանդամություն ունեցող անձանց համար, օրինակ` Բրայլի գրատիպով ու խոշորատառ տպագրված նյութեր։ Զանգահարեք 1-800-700-3874 (TTY: 1-800-735-2929; 711)։ Այդ ծառայություններն անվճար են։ TotalCare (HMO D-SNP) անդաﬓերը կարող են զանգահարել 1-833-530-9015 հեռախոսահամարով (TTY՝ 1-800-735-2929 (զանգահարեք 711)): ឃាល ᥚ្សមាគ ᥚ្ល់ជភាᥚសាាែខ្ម រ (Cambodian) ចំណំ៖ េបើ អ្ន ក ្ រតវ� កាȆរជំនួយ ជភា᥆សា របស់អ្ន ក សូម ទូរស័ព្ទ េ�េលខ 1-800-700-3874 (TTY: 1-800-735-2929; 711)។ ជំនួយ និង េសវកម្ម ស្រមាȆប់ ជនពិកាȆរ ដូចជឯកសារសរេសរជអក្សរផុស ស្រមាȆប់ជនពិកាȆរែភ្ន ក ឬឯកសារសរេសរជអក្សរពុម្ព ធំ ក៏ឣចរកបានផងែដរ។ ទូរស័ព្ទ មកេលខ 1-800-700-3874 (TTY: 1-800-735-2929; 711)។ េសវកម្ម ទាȆំងេនះមិនគិតៃថ្ល េឡើយ។ សមាȇជិក TotalCare (HMO D-SNP) សូមេ�េ�េលខ 1-833-530-9015 (TTY: 1-800-735-2929 (ចុចេលខ 711))។ 中文 (Chinese) 请注意：如果您需要以您的母语提供帮助，请致电 1-800-700-3874 (TTY: 1-800-735-2929; 711)。另外还提供针对残疾人士的帮助和 服务，例如盲文和需要较大字体阅读，也是方便取用的。请致电 1-800-700-3874 (TTY: 1-800-735-2929; 711)。 这些服务都是免费的。TotalCare (HMO D-SNP)會員請致電1-833-530-9015 (TTY: 1-800-735-2929 (撥號711))。 ﻓﺎرﺳﯽ (Farsi) ﺗوﺟﮫ : اﮔر ﻣﯽﺧواھﯾد ﺑﮫ زﺑﺎن ﺧود ﮐﻣﮏ درﯾﺎﻓت ﮐﻧﯾد، ﺑﺎ 1-800-735-2929; 711) (TTY: 1-800-700-3874 ﺗﻣﺎس ﺑﮕﯾرﯾد . ﮐﻣﮏھﺎ و ﺧدﻣﺎت ﻣﺧﺻوص اﻓراد دارای ﻣﻌﻠوﻟﯾت، ﻣﺎﻧﻧد ﻧﺳﺧﮫھﺎی ﺧط ﺑرﯾل و ﭼﺎپ ﺑﺎ ﺣروف ﺑزرگ، ﻧﯾز ﻣوﺟود اﺳت . ﺑ ﺎ 1-800-735-2929; 711) (TTY: 1-800-700-3874 ﺗﻣﺎس ﺑﮕﯾرﯾد . اﯾن ﺧدﻣﺎت راﯾﮕﺎن اراﺋﮫ ﻣﯽﺷوﻧد . TotalCare (HMO D-SNP) اﻋﻀﺎ ﺑﺎ ﺷﻤﺎره 1-833-530-9015 ﺗﻤﺎس ﺑﮕﯿﺮﻧﺪ -800-735-2929) TTY: 1 ) 711 را ﺷﻤﺎرهﮔﯿﺮی ﮐﻨﯿﺪ .(( िहंदी (Hindi) �ान दें: अगर आपको अपनी भाषा में सहायता की आव�कता है तो 1-800-700-3874 (TTY: 1-800-735-2929; 711) पर कॉल करें। अश�ता वाले लोगों के िलए सहायता और सेवाएं, जैसे ब् रेल और बड़े िप् रंट में भी द�ावेज़ उपल� हैं। 1-800-700-3874 (TTY: 1-800- 735-2929; 711) पर कॉल करें। ये सेवाएं िन: शु� हैं। TotalCare (HMO D-SNP) के सद� 1-833-530-9015 पर कॉल करें (TTY: 1-800-735-2929 (डायल करें 711))। Hmoob (Hmong) CEEB TOOM: Yog koj xav tau kev pab txhais koj hom lus hu rau 1-800-700-3874 (TTY: 1-800-735-2929; 711). Muaj cov kev pab txhawb thiab kev pab cuam rau cov neeg xiam oob qhab, xws li puav leej muaj ua cov ntawv su thiab luam tawm ua tus ntawv loj. Hu rau 1-800-700-3874 (TTY: 1-800-735-2929; 711). Cov kev pab cuam no yog pab dawb xwb. TotalCare (HMO D-SNP) tswvcuab hu tus xov tooj 833-530-9015 (TTY: 800-735-2929 (Ntaus 711)). 日本語 (Japanese) 注意日本語での対応が必要な場合は 1-800-700-3874 (TTY: 1-800-735-2929; 711)へお電話ください。点字の資料や文 字の拡大表示など、障がいをお持ちの方のためのサービスも用意しています。 1-800-700-3874 (TTY: 1-800- 735-2929; 711)へお電話ください。これらのサービスは無料で提供しています。TotalCare (HMO D-SNP) 会員専用電 話番号：1-833-530-9015 (TTY: 1-800-735-2929 (直通711)) 한국어 (Korean) 유의사항: 귀하의 언어로 도움을 받고 싶으시면 1-800-700-3874 (TTY: 1-800-735-2929; 711) 번으로 문의하십시오. 점자나 큰 활자로 된 문서와 같이 장애가 있는 분들을 위한 도움과 서비스도 이용 가능합니다. 1-800-700-3874 (TTY: 1-800-735-2929; 711) 번으로 문의하십시오. 이러한 서비스는 무료로 제공됩니다. TotalCare (HMO D-SNP) 가입자는 1-833-530-9015번으로 전화하십시오. (TTY: 1-800-735-2929 (711을 누르십시오)). ພາສາລາວ (Laotian) ປະກາດ: ຖ້າທ່ານຕ້ອງການຄວາມຊ່ວຍເຫຼືອໃນພາສາຂອງທ່ານໃຫ້ໂທຫາເບີ 1-800-700-3874 (TTY: 1-800-735-2929; 711). ຍັງມີຄວາມຊ່ວຍເຫຼືອແລະການບໍລິການສໍາລັບຄົນພິການ ເຊັ່ນເອກະສານທີ່ເປັນອັກສອນນູນແລະມີໂຕພິມໃຫຍ່ ໃຫ້ໂທຫາເບີ 1-800-700-3874 (TTY: 1-800-735-2929; 711). ການບໍລິການເຫຼົ່ານີ້ບໍ່ຕ້ອງເສຍຄ່າໃຊ້ຈ່າຍໃດໆ. ສະມາຊິກ TotalCare (HMO D-SNP) ໃຫ້ໂທຫາ 1-833530-9015 (TTY: 1-800-735-2929 (ກົດ 711)). Mien LONGC HNYOUV JANGX LONGX OC: Beiv taux meih qiemx longc mienh tengx faan benx meih nyei waac nor douc waac daaih lorx taux 1-800-700-3874 (TTY: 1-800-735-2929; 711). Liouh lorx jauv-louc tengx aengx caux nzie gong bun taux ninh mbuo wuaaic fangx mienh, beiv taux longc benx nzangc-pokc bun hluo mbiutc aengx caux aamz mborqv benx domh sou se mbenc nzoih bun longc. Douc waac daaih lorx 1-800-700-3874 (TTY: 1-800-735-2929; 711). Naaiv deix nzie weih gong-bou jauv-louc se benx wang-henh tengx mv zuqc cuotv nyaanh oc. TotalCare (HMO D-SNP) nyei
Русский (Russian) ВНИМАНИЕ! Если вам нужна помощь на вашем родном языке, звоните по номеру 1-800-700-3874 (линия TTY: 1-800-735-2929). Также предоставляются средства и услуги для людей с ограниченными возможностями, например документы крупным шрифтом или шрифтом Брайля. Звоните по номеру 1-800-700-3874 (линия TTY: 1-800-735-2929; 711). Такие услуги предоставляются бесплатно. Участникам плана TotalCare (HMO D-SNP) звонить 1-833-530-9015 (TTY: 1-800-735-2929 (с номера 711)). Español (Spanish) ATENCIÓN: si necesita ayuda en su idioma, llame al 1-800-700-3874 (TTY: 1-800-855-3000 ; 711). También ofrecemos asistencia y servicios para personas con discapacidades, como documentos en braille y con letras grandes. Llame al 1-800-700-3874 (TTY: 1-800-855-3000; 711). Estos servicios son gratuitos. TotalCare (HMO D-SNP) miembro llame al 833-530-9015 (TTY: 800-855-3000 (Marque 711)). Tagalog (Filipino) ATENSIYON: Kung kailangan mo ng tulong sa iyong wika, tumawag sa 1-800-700-3874 (TTY: 1-800-735-2929; 711). Mayroon ding mga tulong at serbisyo para sa mga taong may kapansanan,tulad ng mga dokumento sa braille at malaking print. Tumawag sa 1-800-700-3874 (TTY: 1-800-735-2929; 711). Libre ang mga serbisyong ito. Mga miyembro ng TotalCare (HMO D-SNP), tumawag sa 1-833-530-9015 (TTY: 1-800-735-2929 (I-dial ang 711)). ภาษาไทย (Thai) โปรดทราบ: หากคุณต้องการความช่วยเหลือเป็นภาษาของคุณ กรุณาโทรศัพท์ไปที่หมายเลข 1-800-700-3874 (TTY: 1-800-735-2929; 711) นอกจากนี้ ยังพร้อมให้ความช่วยเหลือและบริการต่าง ๆ สําหรับบุคคลที่มีความพิการ เช่น เอกสารต่าง ๆ ที่เป็นอักษรเบรลล์และเอกสารที่พิมพ์ด้วยตัวอักษรขนาดใหญ่ กรุณาโทรศัพท์ไปที่หมายเลข 1-800-700-3874 (TTY: 1-800- 735-2929; 711) ไม่มีค่าใช้จ่ายสําหรับบริการเหล่านี้ สมาชิก TotalCare (HMO D-SNP) โปรดโทรไปที่ 1-833-530-9015 (TTY: 1-800-735-2929 (กด 711)) Українська (Ukrainian) УВАГА! Якщо вам потрібна допомога вашою рідною мовою, телефонуйте на номер 1-800-700-3874 (TTY: 1-800735-2929; 711). Люди з обмеженими можливостями також можуть скористатися допоміжними засобами та послугами, наприклад, отримати документи, надруковані шрифтом Брайля та великим шрифтом. Телефонуйте на номер 1-800-700-3874 (TTY: 1-800-735-2929; 711). Ці послуги безкоштовні. Номер для учасників програми TotalCare (HMO D-SNP) 1-833-530-9015 (TTY: 1-800-735-2929 (наберіть 711)). Tiếng Việt (Vietnamese) CHÚ Ý: Nếu quý vị cần trợ giúp bằng ngôn ngữ của mình, vui lòng gọi số 1-800-700-3874 (TTY: 1-800-735-2929; 711). Chúng tôi cũng hỗ trợ và cung cấp các dịch vụ dành cho người khuyết tật, như tài liệu bằng chữ nổi Braille và chữ khổ lớn (chữ hoa). Vui lòng gọi số 1-800-700-3874 (TTY: 1-800-735-2929; 711). Các dịch vụ này đều miễn phí. Hội viên của TotalCare (HMO-DSNP) vui lòng gọi số 1-833-530-9015 (TTY: 1-800-735-2929 (Quay số 711)). ປະກາດ: ຖ້າທ່ານຕ້ອງການຄວາມຊ່ວຍເຫຼືອໃນພາສາຂອງທ່ານໃຫ້ໂທຫາເບີ 1-800-700-3874 (TTY: 1-800-735-2929; 711). ຍັງມີຄວາມຊ່ວຍເຫຼືອແລະການບໍລິການສໍາລັບຄົນພິການ ເຊັ່ນເອກະສານທີ່ເປັນອັກສອນນູນແລະມີໂຕພິມໃຫຍ່ ໃຫ້ໂທຫາເບີ 1-800-700-3874 (TTY: 1-800-735-2929; 711). ການບໍລິການເຫຼົ່ານີ້ບໍ່ຕ້ອງເສຍຄ່າໃຊ້ຈ່າຍໃດໆ. ສະມາຊິກ TotalCare (HMO D-SNP) ໃຫ້ໂທຫາ 1-833530-9015 (TTY: 1-800-735-2929 (ກົດ 711)). Mien LONGC HNYOUV JANGX LONGX OC: Beiv taux meih qiemx longc mienh tengx faan benx meih nyei waac nor douc waac daaih lorx taux 1-800-700-3874 (TTY: 1-800-735-2929; 711). Liouh lorx jauv-louc tengx aengx caux nzie gong bun taux ninh mbuo wuaaic fangx mienh, beiv taux longc benx nzangc-pokc bun hluo mbiutc aengx caux aamz mborqv benx domh sou se mbenc nzoih bun longc. Douc waac daaih lorx 1-800-700-3874 (TTY: 1-800-735-2929; 711). Naaiv deix nzie weih gong-bou jauv-louc se benx wang-henh tengx mv zuqc cuotv nyaanh oc. TotalCare (HMO D-SNP) nyei mienh mborqv finx heuc 1-833-530-9015 (TTY: 1-800-735-2929 (Guinh 711)). ਪੰਜਾਬੀ (Punjabi) ਿਧਆਨ ਿਦਓ: ਜੇ ਤੁਹਾਨੂੰ ਆਪਣੀ ਭਾਸ਼ਾ ਿਵੱਚ ਮਦਦ ਦੀ ਲੋੜ ਹੈ ਤਾਂ ਕਾਲ ਕਰੋ 1-800-700-3874 (TTY: 1-800-735-2929; 711). ਅਪਾਹਜ ਲੋਕਾਂ ਲਈ ਸਹਾਇਤਾ ਅਤੇ ਸੇਵਾਵਾਂ, ਿਜਵੇਂ ਿਕ ਬ�ੇਲ ਅਤੇ ਮੋਟੀ ਛਪਾਈ ਿਵੱਚ ਦਸਤਾਵੇਜ਼, ਵੀ ਉਪਲਬਧ ਹਨ| ਕਾਲ ਕਰੋ 1-800-700-3874 (TTY: 1-800-735-2929; 711). ਇਹ ਸੇਵਾਵਾਂ ਮੁਫਤ ਹਨ| TotalCare (HMO D-SNP) ਦੇ ਮੈਂਬਰ 1-833-530-9015 (TTY: 1-800-735-2929 (711 ਡਾਇਲ ਕਰੋ)) 'ਤੇ ਕਾਲ ਕਰਦੇ ਹਨ
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