Central California Alliance for Health | Living Healthy | March 2020

HEALTHY 4 It is important that you can talk with your doctor clearly. If you and your doctor are not able to understand each other all the time, it could affect your health care. The Alliance has doctors in its network who speak a language other than English. You can find these doctors in your Provider Directory or by calling Member Services. If you have trouble talking with your doctor, we can help. You don’t have to use family or friends. You have the right to a qualified interpreter, and the Alliance pays for this service at no cost to you. Your doctor can call a special phone line to get an interpreter who speaks your language. Then you and your doctor will talk through the interpreter. If you would like an interpreter, let your doctor’s office know which language you need when you call to make an appointment. Ask them to call the Alliance’s telephone interpreter service when you arrive. As an Alliance member, you have the right to these services at no cost to you: Does your doctor speak your language? ● Interpreter services in your language to help you talk with your: ■ Doctor ■ Other health care provider ■ Health plan In most cases, telephonic interpreters are used, but a face-to-face interpreter may be used for complex cases. The Alliance must approve face-to-face cases ahead of time. ● Written letters and notices that affect your health care coverage are also offered in your language. We can also help you read these documents if you speak a language other than English. FOR HELP WITH getting an interpreter or reading the documents you receive, please call Member Ser vices at 800- 700-3874 , Monday through Friday, 8 a.m. to 6 p.m. For the Hearing or Speech Assistance Line, call 800- 735-2929 (TTY: Dial 7-1-1 ). The Alliance supports you in a healthy new year! The Alliance offers programs for you and your family to learn great ways to eat healthy and be more active. We can send you handouts with helpful tips and ideas. You can speak with a Health Programs team member about ways to improve your health. We can also tell you about low-cost or no-cost ways to get active in your area. Small changes can make a big difference! For more information about Alliance Health Promotion and Disease Management programs, call the Alliance’s Health Education Line at 800- 700-3874, ext. 5580 .