Central California Alliance for Health | Living Healthy | March 2020

5 HEALTHY Not sure who to call for help with your Medi-Cal insurance? Here are some tips: Call the Alliance to: ● Learn more about how your health plan works ● Get help with understanding your health care benefits and how to get care ● Choose or change your Alliance primary care provider ● Let us know if you are not happy with your provider, the care you are receiving or something the Alliance has done ● Ask for a new Alliance ID card if you lose yours You can reach the Alliance Member Services at 800-700-3874 . Call County Medi-Cal to: ● Apply for or renew your Medi-Cal coverage ● Update your address and/or your phone number ● Let them know if you have moved to another county or state ● Tell them if there are changes to your income or family size, or if you have had a baby ● Notify them if you get or lose other health care insurance, besides Medi-Cal ● Ask for a new Benefits Identification Card (BIC) if you lose yours You can reach the County Medi-Cal offices at: Merced County . . . 209-385-3000 Monterey County. . . 877-410-8823 Santa Cruz County. . 888-421-8080 ALLIANCE MEDI-CAL MEMBERS Who to call for insurance help If you have Medi-Cal because you are receiving SSI benefits, call the Social Security Administration office at: Merced . . . . . . 888-632-7069 Monterey . . . . . . . . . . 877-696-9397 Santa Cruz . . . . . 800-780-1106 If you have Medicare, you can call the Health Insurance Counseling and Advocacy Program (HICAP) to learn about your Medicare benefits and how to use them. You can reach HICAP at: Merced. . . . . . . 209-385-7550 Monterey. . . . . . 831-655-1334 Santa Cruz. . . . . 831-462-5510 Other important phone numbers to know: The services below are covered by the Alliance: ● Routine vision services (eye exams, glasses): Call VSP at 800-877-7195 . Eye glasses and routine eye exam are covered every 24 months. ● Mental health services: Call Beacon Health Options at 855-765-9700 . ● Dental services: Call the Denti-Cal program at 800-322-6384 . Covered by the state Medi-Cal, not the Alliance.