Provider Directory and Member Handbook The Provider Directory and Member Handbook have important information about your health plan. ■ Provider Directory: lists all the primary care doctors in the Alliance network. ■ Member Handbook: tells you about the coverage that the Alliance provides for you. You can view the Provider Directory and the Member Handbook on our website at www.thealliance.health/ for-members. Call Member Services if you want a copy mailed to you, need help finding a provider or have benefits questions. To talk to our Member Services team, please call 800-700-3874. For the Hearing or Speech Assistance Line, call 800-735-2929 (TTY: Dial 711). We are here 8 a.m. to 5:30 p.m., Monday through Friday. The call is toll-free. If you speak a language other than English, language assistance services are available to you at no cost. Important phone numbers to know: ■ Alliance Member Services: 800-700-3874 (TTY: Dial 711) ■ 24/7 Alliance Nurse Advice Line: 844-971-8907 ■ Alliance Language Assistance Services: 800-700-3874, ext. 5580 ■ Mental health services: Carelon Behavioral Health, 855-765-9700 ■ Vision Services Plan (for routine vision services): 800-877-7195 ■ Medi-Cal Dental Program (for dental services): 800-322-6384 ■ 24/7 Medi-Cal Rx (for pharmacy services): 800-977-2273 (TTY: Dial 711) ■ Alliance Care Management Line: 800-700-3874, ext. 5512 ■ Alliance Health Education Line: 800-700-3874, ext. 5580 ■ Alliance transportation services: 800-700-3874 New name, same mental health services Beacon Health Options has changed its name to Carelon Behavioral Health. The services and phone number for your mental health services are the same. Call Carelon Behavioral Health at 855765‑9700. This toll-free number is available 24 hours a day, 7 days a week. You can also get help by calling Alliance Member Services at 800-700-3874 (TTY: Dial 711), Monday through Friday, 8 a.m. to 5:30 p.m. For more information on mental health support, visit www.thealliance.health/mentalhealth. 3 Living Healthy
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