Committed to your satisfaction We want you to be happy with your health care and our service. If you ever are not happy, we want to hear about it. You may file a complaint (also called a grievance) if: ■ You are not happy with the care your doctor is providing or how you were treated in the office. ■ You are not happy with your experience in a hospital or other facility. ■ You are getting a bill for services covered by the Alliance. ■ You are not able to get the care you need. ■ You are not happy with the services you get from the Alliance. There are other reasons you might file a complaint. These are listed in your Member Handbook. You may file an appeal if you are not happy with a decision we have made to change or deny services. How to file a complaint or appeal You can file a complaint or an appeal by calling Member Services at 800-700-3874. You can also file a complaint or appeal in writing or through our website at www.thealliance.health/ file-a-grievance. Next steps Once you let us know about your complaint or appeal, we will look into it. We will do all we can to help you. The Alliance is texting members about renewing their Medi-Cal! Medi-Cal renewals are coming soon. You might get a text from us about renewing your Medi-Cal. Update your Medi-Cal! If your county needs information to renew your Medi-Cal, they will send you paperwork to fill out and return. Be sure to give them all the information they ask for by the due date. You will keep your Medi-Cal until your renewal is complete. You can report any changes to your information in person, by phone or by mail. Or you can go online at www.mybenefitscalwin.org or www.coveredca.com or www.benefitscal.com. Here is the office to contact for each county: Merced County Department of Human Services Phone: 855-421-6770 Monterey County Department of Social Services Phone: 877-410-8823 Santa Cruz County Human Services Department Phone: 888-421-8080 For more information, visit www.thealliance.health/ updatemedi-cal. Living Healthy LIVING HEALTHY is published for the members and community partners of CENTRAL CALIFORNIA ALLIANCE FOR HEALTH, 1600 Green Hills Road, Suite 101, Scotts Valley, CA 95066, telephone 831-430-5500 or 800-700-3874, ext. 5505, website www.thealliance.health. Information in LIVING HEALTHY comes from a wide range of medical experts. If you have any concerns or questions about specific content that may affect your health, please contact your health care provider. Models may be used in photos and illustrations. 2023 © Coffey Communications, Inc. All rights reserved. Communications Project Specialist Randi Motson Quality and Health Programs Supervisors Desirre Herrera and Ivonne Muñoz www.thealliance.health
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