Central California Alliance for Health | Living Healthy | March 2021

As the Alliance plans for its 2021 Population Needs Assessment (PNA), we want to assure our members that we are committed to improving our programs and services from our 2020 PNA findings. The PNA is a new yearly requirement from the Department of Health Care Services. The goal is to improve the health outcomes of our members and ensure that we are meeting member needs. We promised to share our action plan and strategies to address member needs. Below is a table to show a few main strategies that the Alliance will work on throughout the year to improve health outcomes for all members. Action plan Strategies Access to care Promote our Nurse Advice Line and urgent care visits. Behavioral health Work with local partners to address access to behavioral health services. Cultural and linguistic Develop and share tools with providers on how to effectively communicate with members through provider trainings. Health education Increase member referrals to Alliance Health Services programs by working with our network providers. Quality improvement Increase member education on seeking pediatric preventive care. If you have questions about the Alliance 2020–2021 PNA action plan and strategies, please call the Alliance Health Education Line at 800-700-3874, ext. 5580 . If you need language assistance, we have a special telephone line to get an interpreter who speaks your language available to you at no cost. For the Hearing or Speech Assistance Line, call 800-735‑2929 (TTY: Dial 7‑1‑1 ). 2020–2021 POPULATION NEEDS ASSESSMENT Our plans to keep meeting member needs Alliance language assistance services IF YOU NEED these ser vices, please call the Alliance Health Education Line at 800-700-3874, ext. 5580 . If you need language assistance, we have a special telephone line to get an interpreter who speaks your language, available to you at no cost. For the Hearing or Speech Assistance Line, call 800-735-2929 (TTY: Dial 7‑1‑1 ). Central California Alliance for Health (the Alliance) is committed to treating our members equally. The Alliance does not discriminate, exclude people or treat them differently because of race, color, national origin, age, disability or sex. We follow federal civil rights laws. The Alliance provides the following services to our Alliance members to ensure this: 2. Language assistance services at no cost to people whose primary language is not English, such as: X Qualified interpreters. X Written information in other languages. 1. Aids and services to people with disabilities to help them communicate better at no cost, such as: X Qualified sign language interpreters. X Written information in other formats (large print, audio, accessible electronic formats, other formats). 7 HEALTHY