Alliance Language Assistance Services If you have trouble talking with your doctor, we can help! You do not have to use family or friends to interpret for you at medical appointments. The Alliance provides both telephonic and in-person interpreting services. For help with getting an interpreter or written information in your language, please call the Alliance Health Education Line at 800-700-3874, ext. 5580. If you need language assistance, we have a special telephone line to get an interpreter who speaks your language at no cost to you. For the Hearing or Speech Assistance Line, call 800-735-2929 (TTY: Dial 711). The Provider Directory and Member Handbook have important information about your health plan. ■ Provider Directory: lists all the primary care doctors in the Alliance network. ■ Member Handbook: tells you about the coverage that the Alliance provides for you. You can view the Provider Directory and the Member Handbook on our website at www.thealliance.health/ for-members. Call Member Services if you want a copy mailed to you, need help finding a provider or have benefits questions. To talk to our Member Services team, please call 800-700-3874. For the Hearing or Speech Assistance Line, call 800-735-2929 (TTY: Dial 711). We are here 8 a.m. to 5:30 p.m., Monday through Friday. The call is toll-free. If you speak a language other than English, language assistance services are available to you at no cost. You can also view information about continuity of care and member rights and responsibilities on our website at www.thealliance.health/find-a-doctor. Important phone numbers: ■ Alliance Member Services: 800-700-3874 (TTY: Dial 711). ■ 24/7 Alliance Nurse Advice Line: 844-971-8907. ■ Alliance Language Assistance Services: 800-700-3874, ext. 5580. ■ Mental Health Services: Carelon Behavioral Health: 855-765-9700. ■ Vision Services Plan (for routine vision services): 800-877-7195. ■ Medi-Cal Dental Program (for dental services): 800-322-6384. ■ 24/7 Medi-Cal Rx (for pharmacy services): 800-977-2273 (TTY: Dial 711). ■ Alliance Care Management Line: 800-700-3874, ext. 5512. ■ Alliance Health Education Line: 800-700-3874, ext. 5580. ■ Alliance Transportation Services: 833-244-1678. About your Provider Directory and Member Handbook Living Healthy 6
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