HEALTHY PEOPLE . HEALTHY COMMUN I T I ES . The best way to keep updated about COVID-19 There is a lot being said on the news, on social media and in our communities about COVID-19. It is important to get your information from reliable sources. These reliable sources include: ■ The Centers for Disease Control and Prevention (CDC) COVID-19 website: cdc.gov/coronavirus. ■ Your county’s public health department. Merced County Hotline number: 209-381-1200 (Monday through Friday, 8 a.m. to 5 p.m.) COVID-19 website: co.merced.ca.us/3350 Monterey County Hotline number: 831-769-8700 (Monday through Friday, 8 a.m. to 5 p.m.) COVID-19 website: co.monterey.ca.us/government/departments-a-h/ health/diseases/2019-novel-coronavirus-covid-19 Santa Cruz County Hotline number: 831-454-4242 (Monday through Friday, 8 a.m. to 5 p.m. or call 211 outside of these hours.) COVID-19 website: santacruzhealth.org/HSAHome/HSADivisions/ PublicHealth/CommunicableDiseaseControl/CoronavirusHome.aspx Your primary doctor If you are not sure who your primary doctor is or you need to choose a primary doctor, you can call the Alliance’s Member Services department, and someone will help you. The number is 800-700-3874 (TTY: 877-548-0857) Monday through Friday, from 8 a.m. to 5:30 p.m. Our offices are open! The Alliance re-opened its offices in Merced, Monterey and Santa Cruz counties. If you wish to speak to an Alliance representative in person, you may now do so. The Alliance will be following public health guidelines to slow the spread of COVID-19 and ensure the health and safety of our staff and visitors. You can visit us at the following locations: Merced County Office 530 West 16th Street, Suite B Merced, CA 95340 Monday through Friday, 8 a.m. to 5 p.m. Monterey County Office 950 East Blanco Road, Suite 101 Salinas, CA 93901 Monday through Friday, 8 a.m. to 5 p.m. Santa Cruz County Main Office 1600 Green Hills Road, Suite 101 Scotts Valley, CA 95066 Monday through Friday, 8 a.m. to 5 p.m. You may also call our Member Services team at 800-700-3874, Monday through Friday, 8 a.m. to 5:30 p.m. If you need language assistance, we have a special telephone line to get an interpreter who speaks your language, available to you at no cost. For the Hearing or Speech Assistance Line, call 800-735-2929 (TTY: Dial 7-1-1). You do not have to call or visit in person. You can visit our website at www.thealliance.health to get instant access to many member services, including: ■ Replacing your ID card. ■ Updating your personal information. ■ Choosing your doctor. You can also check the Alliance website for COVID-19 information for Medi-Cal members at www.thealliance .health/covid-19-info. We also post updates from reliable sources, like those above, on our Facebook page: facebook.com/ TheAllianceForHealth. 2 Living Healthy
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