HEALTHY PEOPLE . HEALTHY COMMUN I T I ES . Formulary updates If you are a Medi-Cal member, your prescriptions that are filled at a pharmacy are covered by Medi-Cal Rx, and not the Alliance. You can view the formulary for Medi-Cal Rx at medi-calrx.dhcs.ca.gov, or you can request a copy by calling 800-977-2273 (TTY: Dial 7-1-1), 24 hours a day, 7 days a week. If you are an IHSS member, formulary and authorizations are managed by MedImpact. You can view the formulary on the Alliance website at www.thealliance.health/for-providers/ manage-care/pharmacy-services/ pharmacy-formulary. You can request a copy by calling Member Services at 800-700-3874 (TTY: 7-1-1), Monday through Friday, 8 a.m. to 5:30 p.m. If you have questions about a medication, call MedImpact at 800-788-2949. As of January 1, 2022, your prescriptions that are filled at a pharmacy are covered by Medi-Cal Rx, and not the Alliance. Medi-Cal Rx is a new program provided by the Department of Health Care Services to help you with your pharmacy needs. When filling a prescription at the pharmacy, you will need to present your Medi-Cal Benefits Identification Card (BIC). You should have received it when you first became eligible for Medi-Cal benefits. There are two (2) different types of the BIC card, shown below, and either one will work. Your Alliance ID card will no longer be used by pharmacies when filling prescriptions. However, the Medi-Cal Rx phone number is also listed on your Alliance ID card. If you have questions about your pharmacy benefits, need help finding a pharmacy, or if you are not happy with the services Medi-Cal Rx provides and would like to file a complaint, call Medi-Cal Rx at 800-977-2273 (TTY: Dial 7-1-1) or go to medi-calrx.dhcs.ca.gov. They are open 24 hours a day, 7 days a week. If you are unhappy with Medi-Cal Rx, you can also submit a complaint in writing by filling out a Medi-Cal Rx Complaint Form online at medi-calrx.dhcs.ca.gov/cms/ medicalrx/static-assets/documents/member/complaints/Medi-Cal_Rx_Complaint _Form_v1.0.pdf. Additional information about Medi-Cal Rx is available on our website at www.thealliance.health/for-members/get-care/prescription-drugs-and -pharmacy-benefits/introducing-medi-cal-rx. MEDI-CAL RX What do I need to know? If you do not have a BIC, you may ask for a replacement for free. Please contact your local county Medi-Cal office. Merced County Human Services Agency 209-385-3000 Monterey County Department of Social Services 877-410-8823 Santa Cruz County Human Services Department 888-421-8080 5 Living Healthy
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