HEALTHY PEOPLE . HEALTHY COMMUN I T I ES . Did you know that the Alliance offers transportation to your doctor’s appointments and for picking up prescriptions? There are two types available for members: Non-emergency Medical Transportation (NEMT) NEMT is for when you: ■ Need help getting in and out of a vehicle or have special transportation needs. ■ Have a prescription from your doctor to use this service. Examples of NEMT are: ■ When a member needs transportation by wheelchair van, ambulance or air transport. Non-medical Transportation (NMT) This benefit is only available to MediCal members. NMT is for when you: ■ Are able to get in and out of a vehicle without help. ■ Do not need special medical equipment while traveling to or from an approved appointment. ■ Are able to show that you do not have any other transportation options. Examples of NMT are: ■ When a member can use the public bus, taxicab and rideshares (Lyft/Uber). How to ask for NEMT or NMT transportation services: ■ For NEMT: At least 5 business days before your appointment, call the Alliance at 800-700-3874, ext. 5640 or 831-430-5640, Monday through Friday from 8 a.m. to 5 p.m. ■ For NMT: At least 5 business days before your appointment, call the Alliance at 800-700-3874 (TTY: Dial 7-1-1), Monday through Friday from 8 a.m. to 5:30 p.m. ■ When you have an urgent appointment, call as soon as you can but know that services cannot be guaranteed. ■ Please have your Alliance Member ID card ready when you call. ■ For changes to reservations, 24-hour notice is required. A prior authorization is required. If you are eligible for transportation services, the Alliance will determine which option you need and help you with scheduling your transportation service. Transportation is only available to or from a Medi-Cal covered service, including medical, mental health, substance use disorder and dental appointments. Transportation services What it is and how it works To learn more about this benefit, please see your Evidence of Coverage, or call Member Services at 800-700-3874 (TTY: Dial 7-1-1), Monday through Friday from 8 a.m. to 5:30 p.m. 6 Living Healthy
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