Follow us on Facebook! Find us at facebook.com/TheAllianceForHealth. Stay up-to-date with: ■ Tips and services for Medi-Cal members. ■ Local community information. ■ COVID-19 updates. Getting an appointment How long should you have to wait? We know it is important for you to get care when you need it. Sometimes it is not possible for a doctor to see you right away. Some appointments might take longer to schedule than others. For example, you should be able to get an urgent care (care when you are sick) appointment sooner than an appointment for a regular check-up. We work with the doctors and clinics in our network to make sure you can get care when you need it. We have always done this because we know it is important. Health plans in California have to meet certain standards for access to care. The regulations to put this law into place are called the Timely Access to Non-emergency Health Care Services standards. There are different standards for different types of appointments. In the chart below are the standards Appointment type You should be able to get an appointment within: Urgent care appointments that do not require pre-approval (prior authorization) 48 hours Urgent care appointments that do require pre-approval (prior authorization) 96 hours Non-urgent primary care appointments 10 business days Non-urgent specialist 15 business days Non-urgent mental health provider (non-doctor) 10 business days Non-urgent appointment for ancillary (supporting) services for the diagnosis or treatment of injury, illness or other health condition 15 business days Telephone wait times during normal business hours 10 minutes Triage—24/7 services 24/7 services—No more than 30 minutes If you feel you are not getting care when you need it, call Member Services at 800-700-3874 (TTY: Dial 7-1-1). for different types of appointments. The waiting times for an appointment may be longer if the provider feels that it will not harm your health. LIVING HEALTHY is published for the members and community partners of CENTRAL CALIFORNIA ALLIANCE FOR HEALTH, 1600 Green Hills Road, Suite 101, Scotts Valley, CA 95066, telephone 831-430-5500 or 800-700-3874, ext. 5505, website www.thealliance.health. Information in LIVING HEALTHY comes from a wide range of medical experts. If you have any concerns or questions about specific content that may affect your health, please contact your health care provider. Models may be used in photos and illustrations. 2022 © Coffey Communications, Inc. All rights reserved. Member Services Project Specialist Yomayra Gomez Quality and Health Programs Supervisors Desirre Herrera and Mao Moua Quality and Health Programs Manager Deborah Pineda www.thealliance.health Living Healthy
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