Living Healthy Language Assistance Services To help members communicate better with their doctors and with us, the Alliance provides both telephonic and face-toface interpreting services. We also provide translation and alternative formats of written member information and health education materials—all at no cost to you. Members can ask for: ■ A trained American Sign Language (ASL) interpreter. ■ A trained foreign language interpreter. ■ Alliance-written information in braille, large print, audio CD or data CD format. ■ Alliance-written information in a language they can understand. If you need to reach the Alliance’s Language Assistance Services or have questions, please call Member Services at 800-700-3874. If you need language assistance, we have a special telephone line to get an interpreter who speaks your language. For the Hearing or Speech Assistance Line, call 800735‑2929 (TTY: Dial 711). Your voice matters! The Alliance has a yearly member satisfaction survey called the Consumer Assessment of Healthcare Providers and Systems (CAHPS). This survey is a way for you to tell us what you think about the care and service you receive. Your responses help us improve the services and programs we offer you. The CAHPS survey asks members how happy they are with their doctors, care and health plan. This survey goes out to members who are chosen at random. If you receive a survey in the mail or by phone, we urge you to complete and return it! Member satisfaction is a key aspect of continued improvement. Thank you for helping us continue to improve the quality of your health care! 3
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