Let your voice be heard! We have many ways for you to let us know how we are doing and how we can improve. One of them is through our Member Services Advisory Group (MSAG). Through the MSAG, we are able to hear from our members and people who serve our members. We use this information to help us better understand what our members think, want and need. This group is made up of Alliance members and representatives of county and community agencies. The MSAG’s goal is to help support friendly, effective and high-quality medical care for members of the Alliance. MSAG members fill many roles, including: ■ Advising the Commission on issues and concerns of members and the community as they relate to the Alliance. ■ Speaking on behalf of Alliance members and bringing their concerns and ideas to MSAG meetings for discussion and possible action. ■ Being ready to hear and collect the voices of Alliance members who might not be heard otherwise. Meetings are held four times per year. Alliance members, or parents of an Alliance member, can get $50 for attending each meeting. If you would like more information about the MSAG, please email MSAG@ccah-alliance.org, call the Alliance at 800-700-3874 or visit us at www.thealliance.health. Protecting your privacy Details about your health care are personal. You deserve to have them kept that way. That is why we do all we can to protect your privacy. We may disclose your information for treatment, payment and health care operations without having to ask your permission. An example would be to tell a provider you were eligible as an Alliance member so the provider could treat you. There are other situations in which we may also disclose information without your permission. These are determined by law. If other people ask us for your information, you must say it is OK before we can give it to them. You must also say it is OK for us to share your personal health information with smartphone or desktop applications so that you can access your health information online. We often review the way we keep your information safe. We want you to have good care and peace of mind. For more information about our privacy practices, see the Notice of Privacy Practices at the back of your Member Handbook/Evidence of Coverage. It is also available on our website, www.thealliance.health. 5 Living Healthy
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