Important phone numbers to know ■ Alliance Member Services: 800-700-3874 (TTY: Dial 711). ■ 24/7 Alliance Nurse Advice Line: 844-971-8907. ■ Alliance Language Assistance Services: 800-700-3874, ext. 5580. ■ Mental Health Services: Alliance Member Services: 800-700-3874 (TTY: Dial 711). ■ Vision Services Plan (for routine vision services): 800-877-7195. ■ Medi-Cal Dental Program (for dental services): 800-322-6384. ■ 24/7 Medi-Cal Rx (for pharmacy services): 800-977-2273 (TTY: Dial 711). ■ Alliance Care Management Line: 800-700-3874, ext. 5512. ■ Alliance Health Education Line: 800-700-3874, ext. 5580. ■ Alliance Transportation Services: 800-700-3874, ext. 5577. About your Provider Directory and Member Handbook The Member Handbook has information about Continuity of Care, Member Rights and Responsibilities, how to get help with appointments, filing a grievance or an appeal, and how to request materials in other languages and formats to meet members’ needs at no cost to the member. It is updated every year. The Provider Directory and Member Handbook have important information about your health plan. ■ Provider Directory: lists all the primary care doctors in the Alliance network. ■ Member Handbook: tells you about the coverage that the Alliance provides for you. You can view the Provider Directory and the Member Handbook on our website at www.thealliance.health/ member-handbook. Call Member Services if you want a copy mailed to you, need help finding a provider or have benefit questions. To talk to our Member Services team, please call 800-700-3874. For the Hearing or Speech Assistance Line, call 800-735-2929 (TTY: Dial 711). We are here from 8 a.m. to 5:30 p.m., Monday through Friday. The call is toll-free. If you speak a language other than English, language assistance services are available to you at no cost. 3 Living Healthy
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