Benefit spotlight The Nurse Advice Line is a service available to all Alliance members at no cost to you. You can call if you have questions about your health or your child’s health. A registered nurse will help you with what to do next. The service is available 24 hours a day, 7 days a week. When do I call the Nurse Advice Line? Call when: ■ You or your child is sick, and you cannot reach or get an appointment with your doctor. ■ You are not sure if you should go to the emergency room. ■ You have questions about your health or your child’s health. ■ You are under 18 years old and want to talk in private about your health concerns. The nurse can also help you: ■ Make an appointment with your primary care provider. ■ Make decisions on when and how to seek medical care for an urgent need. Depending on your health needs, a nurse might also be able to provide at-home advice. When you call: Have your Alliance member ID card with you to tell the nurse your ID number. Call 844-971-8907 (TTY: Dial 711). Nurse Advice Line reward When you call the Alliance Nurse Advice Line about your health questions, you will be entered into a monthly raffle. You could win a $50 Target gift card! For more information about rewards, visit www.thealliance.health/ healthrewards. American Sign Language (ASL) interpretation services Did you know the Alliance offers ASL services for Alliance members who are deaf or hard of hearing? We work hard to make sure that all Alliance members can talk with their primary care provider about their health care needs. We can help schedule an ASL interpreter to be at your medical visits. To learn more about the Alliance ASL interpretation services, please call the Health Education Line at 800‑700‑3874, ext. 5580. For the Hearing or Speech Assistance Line, call 800‑735-2929 (TTY: Dial 711). If you are having a medical emergency, call 911 or go to the nearest emergency room. What is the Nurse Advice Line? Living Healthy 6
RkJQdWJsaXNoZXIy ODQ1MTY=