Living Healthy 3 This service is covered by the Alliance and is available in English and Spanish. Visit www.rocketdoctor.io/contact/ california to schedule an appointment. What is the Nurse Advice Line? If you are not sure where to go or what to do, the 24/7 Nurse Advice Line can help you. A nurse can help you decide if you need to go to urgent care, go to the emergency room or wait to see your doctor. Call 844-971-8907 (TTY: Dial 711) to talk to a nurse. You can also visit www.thealliance.health/NAL to learn more. What are urgent care clinics? Urgent care is for things that are not life-threatening, like minor injuries, illnesses and infections. These clinics may offer services like x-rays and stitches. Visit www.thealliance.health/ urgent-care to learn more. What if I think it’s serious? If you think you are having an emergency or something that is life-threatening, call 911 or go to the emergency room right away. You have prescription benefits! If you are a Medi-Cal member, your prescription drugs that are filled at a pharmacy are covered by Medi-Cal Rx and not the Alliance. To find out if a drug is covered, call 800-977-2273 (TTY: Dial 711) or go to www.medi-calrx.dhcs.ca.gov. If you are an IHSS member, pharmacy services are managed by MedImpact. You can view the list of covered drugs at www.thealliance.health/prescriptions. You can also request a mailed copy by calling Member Services at 800-700-3874 (TTY: Dial 711). Drugs given in a doctor’s office or clinic These are considered physician-administered drugs (PAD). You can view coverage information in the Member Handbook and at www.thealliance.health/prescriptions. If you would like a mailed copy, please call Member Services at 800-700-3874 (TTY: Dial 711). These options can help you get care when you need it. If you have questions, call the Alliance Member Services Department at 800-700-3874 (TTY: Dial 711). We’re here to help!
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