Living Healthy 7 Let your voice be heard! We have many ways for you to let us know how we are doing and how we can improve. One of them is through our Member Services Advisory Group (MSAG). Through the MSAG, we can hear from our members and people who serve our members. We use this information to help us better understand what our members think, want and need. This group is made up of Alliance members and representatives of county and community agencies. Meetings are held four times per year. Alliance members or parents of an Alliance member can get $50 for going to each meeting. If you would like to know more about how to join the MSAG, please email MSAG@ccah-alliance.org, call the Alliance at 800-700-3874 or visit us online at www.thealliance.health/msag. Protecting your privacy Details about your health care are personal. That is why we do all we can to protect your privacy. There are times when we may share your information without asking for your permission. This is for: ■ Treatment. ■ Payment. ■ Health care operations. An example would be to tell a provider you are eligible as an Alliance member so that they can treat you. There are other times determined by law where we may share information without your permission. If other people ask us for your information, you must say it is OK before we can give it to them. You must also say it is OK for us to share your personal health information with smartphone or desktop applications so that you can access your health information online. We often review the way we keep your information safe. To learn more, see the Notice of Privacy Practices at the back of your Member Handbook/Evidence of Coverage. You can also visit our website at www.thealliance.health/ notice-of-privacy-practices.
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