2 Living Healthy What members like and want from their health care Earlier this year, the Alliance asked members like you what you thought about the care and services you received. This was done through an annual survey called the Population Needs Assessment (PNA). This is a summary of what we heard. You shared that: ■ Your primary care provider (PCP) is good at scheduling appointments with a specialist when you need to see one. ■ You have enough support from us to help your child lose weight. You also shared that you are interested in receiving information or help from us on the following topics: ■ How to use our transportation services. Call the Alliance at 800-700-3874, ext. 5577 (TTY: Dial 7-1-1), Monday through Friday from 8 a.m. to 5:30 p.m. Call at least five business days before your doctor appointment. ■ How to ask the Alliance a question about your health plan. Call Member Services at 800-700-3874, Monday through Friday from 8 a.m. to 5:30 p.m. ■ How to choose a doctor. Our website shows you how to find and choose a doctor at www.thealliance.health/ find-a-doctor. If you need help, you can call Member Services at 800-700-3874, Monday through Friday from 8 a.m. to 5:30 p.m. ■ Who to call at night when you or your child is sick. You can talk to a nurse by calling 844-971-8907 (TTY: Dial 7-1-1). The Nurse Advice Line is available 24 hours a day, 7 days a week at no cost to you. We will continue to improve the ways we share information about the programs and services we offer. If you have questions about the Alliance 2022 PNA, please call the Alliance Health Education Line at 800-700-3874, ext. 5580. If you need language assistance, we have a special telephone line to get an interpreter who speaks your language, available to you at no cost. For the Hearing or Speech Assistance Line, call 800-735-2929 (TTY: Dial 7-1-1). Formulary updates If you are a Medi-Cal member, your prescriptions that are filled at a pharmacy are covered by MediCal Rx, not the Alliance. You can view the formulary for Medi-Cal Rx at www.medi-calrx.dhcs.ca.gov, or you can request a copy by calling 800-977-2273 (TTY: Dial 7-1-1), 24 hours a day, 7 days a week. If you are an IHSS member, pharmacy services are managed by MedImpact. You can view the formulary on the Alliance website at www.thealliance.health/prescriptions. You can request a copy by calling Member Services at 800-700-3874 (TTY: Dial 7-1-1), Monday through Friday, 8 a.m. to 5:30 p.m. If you have questions about a medication, call MedImpact at 800-788-2949.
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