Central California Alliance for Health | Living Healthy | September 2021

Protecting your privacy Details about your health care are personal. You deserve to have them kept that way. That is why we do all we can to protect your privacy. We may disclose your information for treatment, payment and health care operations without having to ask your permission. An example would be to tell a provider you were eligible as an Alliance member so he or she could treat you. There are other situations in which we may also disclose information without your permission. These are determined by law. If other people ask us for your information, outside of what is allowed by law, you must say it is OK before we can give it to them. We often review the way we keep your information safe. And we will continue to do so. We want you to have good care and peace of mind. For more information about our privacy practices, see the Notice of Privacy Practices at the back of your Member Handbook/Evidence of Coverage. It is also available on our website, www.thealliance.health . It is important that you can talk with your doctor clearly. If you and your doctor are not able to understand each other all the time, it could affect your health care. The Alliance has doctors in our network who speak a language other than English. You can find these doctors in your Provider Directory or by calling Member Services. If you have trouble talking with your doctor, we can help. You do not have to use family or friends. You have the right to a trained interpreter, and the Alliance pays for this service. Your doctor can call a special phone line to get an interpreter who speaks your language. Then you and your doctor will talk through the interpreter. If you would like an interpreter, let your doctor’s office know which language you need when you call to make an appointment. Ask them to call the Alliance’s telephone interpreter service when you arrive. As an Alliance member, you have the right to these free services: Does your doctor speak your language? ■ Interpreter services in your language to help you talk with your: • Doctor. • Other health care provider. • Health plan. In most cases, telephonic interpreters are used, but a face-to-face interpreter may be used for complex cases. The Alliance must approve face-to-face cases ahead of time. ■ Written letters and notices that affect your health care coverage are also offered in your language. We can also help you read these documents if you speak a language other than English. For help with getting an interpreter or reading documents you receive, please call the Alliance Health Education Line at 800-700-3874, ext. 5580 . If you need language assistance, we have a special telephone line to get an interpreter who speaks your language at no cost to you. For the Hearing or Speech Assistance Line, call 800-735-2929 (TTY: Dial 7-1-1 ). 5 Living Healthy