Central California Alliance for Health | Living Healthy | September 2021

Have you ever wondered who is on the other end of the phone when you call Member Services? Our representatives are caring, dedicated professionals. They are here to answer your calls Monday through Friday from 8 a.m. to 5:30 p.m. Our representatives are ready to: ■ Help you understand how your health plan works. ■ Answer questions about your benefits. ■ Explain how you can get medical care and services. ■ Let you know which doctors and clinics you can go to. ■ Help you choose or change your primary care provider. ■ Offer interpreter services if you do not speak English. ■ Help arrange transportation if you do not have ways to get to your doctor appointment. ■ Send you a new Alliance Member ID card if you lose yours. ■ Assist you with concerns or complaints. We have representatives in Merced, Monterey and Santa Cruz counties. They live and work in the communities we serve. What they have in common is that they care about our members and are here to help. Service with a smile! Additions to formulary Diabetes ■ Ozempic ■ Victoza ■ Byetta ■ Bydureon ■ Adlyxin ■ Rybelsus Weight loss ■ Phentermine ■ Alli Removed from formulary Ears ■ Cortisporin-TC Alliance drug formulary changes 2nd quarter 2021 Effective June 1, 2021 learn more about your health plan and read through common member questions. See our Get Care section, where we have made it easy to find the information many Alliance members need, such as how to get: ■ The Nurse Advice Line (NAL) phone number so that you know how to reach a registered nurse 24 hours a day, 7 days a week. ■ Transportation services. ■ Language assistance. ■ Primary and urgent care. ■ Prescriptions. Come visit us at www.thealliance.health and see the difference today! 7 Living Healthy