Central California Alliance for Health | Living Healthy | September 2021

Once offices are open, you can visit us in person at the following locations: Merced County Office 530 W. 16th St., Suite B, Merced, CA 95340 Monday through Friday, 8 a.m. to 5 p.m. Monterey County Office 950 E. Blanco Road, Suite 101, Salinas, CA 93901 Monday through Friday, 8 a.m. to 5 p.m. Santa Cruz County Main Office 1600 Green Hills Road, Suite 101, Scotts Valley, CA 95066 Monday through Friday, 8 a.m. to 5 p.m. You can also go to the Alliance website at www.thealliance.health for common tasks. Below are just a few of the things you can do online: ■ Replace your Alliance Member ID. ■ Update your personal information. ■ Request a new doctor. If you have questions, please call Member Services at 800-700-3874 , Monday through Friday, 8 a.m. to 5:30 p.m. If you need language assistance, we have a special telephone line to get an interpreter who speaks your language, available to you at no cost to you. For the Hearing or Speech Assistance Line, call 800-735-2929 (TTY: Dial 7-1-1 ). Let your voice be heard! We have many ways for you to let us know how we are doing and how we can improve. One of them is through our Member Services Advisory Group (MSAG). Through MSAG, we are able to hear from our members and people who serve our members. We use this information to help us better understand what our members think, want and need. This group is made up of Alliance members and representatives of county and community agencies. MSAG’s goal is to help support friendly, effective and high- quality medical care for members of the Alliance. MSAG members fill many roles, including: ■ Advising the Commission on issues and concerns of members and the community as they relate to the Alliance. ■ Speaking on behalf of Alliance members and bringing their concerns and ideas to MSAG meetings for discussion and possible action. ■ Being a place to hear and collect the voices of Alliance members who might not be heard otherwise. Meetings are held four times per year, and Alliance members or parents of an Alliance member can get $50 for attending each meeting. FOR MORE INFORMATION about the Advisory Group, please email MSAG@ccah-alliance.org , call the Alliance at 800-700-3874 or visit us at www.thealliance.health . We are planning for office re-opening The Alliance is planning for office re-openings in Merced, Monterey and Santa Cruz counties no sooner than February 2022. The Alliance will continue to follow public health guidelines to inform the timing of re-opening our offices; slow the spread of COVID-19; and ensure the health and safety of our members, staff and visitors. For the most up-to-date information about our offices re-opening, please visit our website at www.thealliance.health . LIVING HEALTHY is published for the members and community partners of CENTRAL CALIFORNIA ALLIANCE FOR HEALTH, 1600 Green Hills Road, Suite 101, Scotts Valley, CA 95066, telephone 831-430-5500 or 800-700-3874, ext. 5505, website www.thealliance.health . Information in LIVING HEALTHY comes from a wide range of medical experts. If you have any concerns or questions about specific content that may affect your health, please contact your health care provider. Models may be used in photos and illustrations. 2021 © Coffey Communications, Inc. All rights reserved. Member Services Project Specialist Yomayra Gomez Quality and Health Programs Supervisors Desirre Herrera and Mao Moua Quality and Health Programs Manager Deborah Pineda www.thealliance.health Living Healthy