We’re committed to your satisfaction
Say no to identity theft
member news
living
healthy
4
W
e want you to be happy
with your health care
and with our service.
But sometimes you might not be.
When that’s the case, we want to
hear about it.
If the complaint is about your
provider’s o ce, it’s best to talk to
them rst. Let someone on sta
know what happened. Ask him or
her for help xing the problem.
e same goes for a complaint
about hospital care. Ask to speak
with a nurse, social worker or
patient advocate.
For questions about charges,
call the billing department at
the number on your statement.
Let them know what insurance
you have. Ask them to bill your
insurance.
I
dentity theft is a big problem.
It happens when a person uses
your personal information
without asking you. Your Social
Security number and bank account
number are examples of personal
information. Be careful when
sharing your personal information.
When the Alliance calls you, we
will ask
for your name and your
Alliance ID number. If you do not
have your Alliance ID number,
we will ask you for your Social
Security number or your last name
and date of birth. We will also
ask you to con rm your address
and best telephone numbers. If
your children
are Alliance
members, we
will ask for their
information also.
e Alliance
will never
ask
for your
nancial information. Your bank
card numbers and passwords are
examples of nancial information.
e Alliance works with a
company named CareCall. CareCall
calls new Alliance members to
review who the Alliance is and the
services we o er. CareCall may call
you after 5 p.m. or on the weekend
and ask you the same questions the
Alliance does.
If you are
not sure you
are talking to
the Alliance or
CareCall, hang up
and call Alliance
Member Services
at
1-800-700-3874
. is tip helps
ensure that you are speaking to an
Alliance representative. Identity
theft is a big problem, but you can
protect yourself.
If you prefer, though, you can
tell us about the problem. You
can do this by calling Member
Services. You can also write a letter
or ll out a form on our website at
.
Let us know if:
You’re not happy with the care
your doctor is giving you
You’re not pleased with the
services you get from your plan
You don’t think the plan should
have denied you certain services
Someone will look into your
complaint. We’ll do all we can to
help you. If you’re still unhappy after
we try to resolve your case, we’ll tell
you what steps you can take next.
Your satisfaction is important to
us. Please tell us if there’s something
you think we could be doing better.
Identity theft is a big
problem, but you can
protect yourself.
