Central California Alliance for Health | Living Healthy | September 2016

5 / 6

And if you speak a different
language, they will use a telephone
interpreter service.
To help us serve you better when
you call, please:
■ ■ Have your member ID ready—
you’ll find this on your Alliance ID
card.
■ ■ Clearly explain the reason for your
call.
- Do you need help finding a
doctor?
- Would you like to change your
doctor?
- Do you have a question about
your benefits?
You and your health are
important to us. Please call us
member services
County Medi-Cal office Social Security
Santa Cruz 1-888-421-8080 1-800-780-1106
Monterey 1-877-410-8823 1-877-696-9397
Merced 209-385-3000 1-888-632-7069
Reach out to us online
Did you know there are many things
you can do from our website? If you
have access to the internet, you can:
■ ■ See what your benefits are
■ ■ Find out what medications we
cover
■ ■ Ask for a new Alliance ID card
■ ■ Look for a provider
■ ■ File a complaint
■ ■ Find a copy of the Member
Handbook/Evidence of Coverage
Just go to
and click on the “Members” section.
Select your health plan and then
choose from the menu of links on the
left.
new member packet. The packet
has important information on how
our plan works and what doctors
you can see. You need to pick a
regular doctor or clinic. This will be
your Primary Care Provider. If you
don’t pick one the first month you
are a member, we will assign you to
one.
The Alliance covers most
Medi-Cal services but not all.
Dental services are covered by
the Denti-Cal Program. Its phone
number is 1-800-322-6384.
Call the Alliance to:
■ ■ Learn how your health plan works
and what services are covered
■ ■ Choose or change your doctor
■ ■ Ask for a new Alliance ID card
■ ■ Let us know if you are unhappy
with your doctor, the care you are
getting or a decision the Alliance
has made
You can reach the Alliance at
1-800-700-3874.
Stay covered—don’t forget
to renew your Medi-Cal.
Medi-Cal is renewed once a year.
The date depends on when you
became eligible. Renewals are done
by the county Medi-Cal office, not
the Alliance.
If the Medi-Cal office needs
information from you to renew
your benefits, they will send you
a notice. If you have moved since
you signed up, call the Medi-Cal
office and give them your new
address. If you get a renewal notice,
it will tell you what you need to
do and by when. It is important to
provide any information asked for
by the due date. If you don’t, your
Medi-Cal benefits will end.
If you lose your Medi-Cal, you
will lose your health care coverage.
You will not be an Alliance member
anymore. You may reapply, but you
may have a break in coverage.
If you have Medi-Cal through
Social Security because you get
Supplemental Security Income,
you have a different process. Social
Security will let you know if they
need any information from you so
that you stay eligible.
at 1-800-700-3874 if you have
questions, need help or have
concerns about your care as an
Alliance member. There are also
many things you can do online.
Please see the information above to
find out what you can do from our
website.
5 living healthy