Living Healthy A newsletter for the members of Central California Alliance for Health June 2026 | VOLUME 32, ISSUE 2 Standard U.S. Postage PAID Walla Walla, WA Permit No. 44 Central California Alliance for Health 1600 Green Hills Road, Suite 101 Scotts Valley, CA 95066 Life gets busy. Between work, family and daily stress, it is easy to put your health on hold. Taking care of your health now can help prevent bigger issues in the future. Why this matters now Putting your health on hold can make small health issues turn into bigger ones. Skipping checkups, vaccines or screenings can make it harder to stay healthy over time. You are not alone. We’re here to help you stay healthy. Getting care when you need it is one of the best ways to protect your health and your family’s health. Small steps can go a long way You do not need to do everything at once. Taking small steps can help make it easier. During a checkup, you can: ■ Get vaccines that can help protect you from serious illness. ■ Get tests to find problems early. ■ Ask questions and talk about your medicines. ■ Learn ways to stay healthy. Appointments can fill up fast. Call your doctor to schedule your visit. Care can’t wait If you have any questions, please call Alliance Member Services at 800-700-3874 (TTY: Dial 711), 8 a.m. to 5:30 p.m., Monday through Friday.
Ask the doctor Dr. Mai Bui-Duy is a Medical Director at Central California Alliance for Health. She practiced internal medicine primary care in Santa Cruz County for seven years and has 15 years of experience in the medical field. You may be thinking, “Summer just started. Isn’t it too soon for a back-to-school checkup?” It can feel early, but this is the best time to schedule! Making appointments now helps you avoid the rush later in the summer. Appointments can fill up fast, especially for vaccines and sports physicals. Why are back-to-school checkups important? Back-to-school checkups are a chance to: ■ Ask questions and talk about your child’s growth, sleep, learning and behavior. ■ Find concerns early before the school year starts. ■ Make sure vaccines are up-to-date so your child can start school on time. Remember, checkups are offered at no cost to Alliance members. What your child can get at a back-to-school checkup: ■ A sports physical to be able to play in school sports. Contact your child’s school to see if they need a physical before starting sports. ■ The vaccines they need for the school year and updates for any missed doses. ■ A referral if they need dental or vision care. Why it’s time to schedule back-to-school checkups Tip: Bring your child’s vaccine record and any school forms to the checkup. Which vaccines does my child need for school? The schools in California check vaccine records for new students in transitional kindergarten (TK) or kindergarten through 12th grade and for students starting seventh grade. TK/kindergarten through 12th grade need: ■ DTaP (diphtheria, tetanus, pertussis): 5 doses. ■ Polio: 4 doses. ■ Hepatitis B: 3 doses. ■ MMR (measles, mumps, rubella): 2 doses. ■ Chickenpox (varicella): 2 doses. Seventh grade entry needs: ■ Tdap booster: 1 dose (on or after the 7th birthday). Next step: Call your child’s doctor today to schedule a checkup and ask what vaccines your child needs to start school. Learn more at www.thealliance.health/vaccinesforschool. 2 Living Healthy
Community Corner June is Pride Month. It’s a time to celebrate identity, community and kindness. This is also a good time to talk about mental health. Many LGBTQ+ people face stress because of getting bullied, unfair treatment or not feeling accepted. LGBTQ+ adults are 2.5 times more likely to deal with depression, anxiety Reward yourself with healthier living Living with a chronic condition can be hard, but the Alliance can help! You can join a Healthier Living Program (HLP) workshop and learn the skills to better manage your health. The Alliance HLP is a six-week workshop that focuses on health and wellness. Adult members can learn how to manage pain, fatigue, stress, anxiety and sleep loss. Members can also learn about healthy eating, staying active, building relationships and improving quality of life. Alliance members who attend a six-week workshop can get up to a $50 Target gift card. If you would like to sign up for the program, you can call the Alliance Health Education Line at 800-700-3874, ext. 5580 or complete the sign-up form online at www.thealliance.health/health-programs-sign-up. and substance misuse compared to heterosexuals, says the American Psychiatric Association. According to the Centers for Disease Control and Prevention, 41% of LGBTQ+ youth say they have thought about suicide in the past year. These challenges can be hard, but resources are always available. Celebrate Pride Month Find resources and support for lesbian, gay, bisexual, trans, queer + persons What parents and allies can do: ■ Listen kindly. ■ Use language that is well‑mannered. ■ Help your loved one find safe resources. Support makes a big difference! Resources for members, parents and allies ■ Call Member Services at 800-700-3874 or go to www.thealliance.health/ provider-directory to find a behavioral health provider. ■ Call or text 988 or visit www.988lifeline.org for the Suicide and Crisis Lifeline. ■ Chat with a counselor at The Trevor Project. Visit www.thetrevorproject.org or www.thetrevorproject.mx. 3
We are committed to your satisfaction! We want you to be happy with your health care and our service. But sometimes, you might not be. When that is the case, we want to hear about it. If you would like to talk to the Alliance about a problem, we are here to help. You may file a complaint (also called a grievance) if: ■ You are not happy with the care you received from your doctor or how you were treated in the office. ■ You are not happy with your experience in a hospital or other facility. ■ You received a bill for services covered by the Alliance. ■ You are not able to get the care you need. ■ You are not happy with the services you get from the Alliance. ■ You feel a health care provider or the Alliance failed to give trans-inclusive health care. There are other reasons you might file a complaint with us. These are listed in your Member Handbook, which you can find online at www.thealliance.health/memberhandbook. If you are not happy with a decision we made, you can file an appeal. An appeal is a request for us to review and change a decision we made about your services. How to file a complaint or appeal You can file a complaint or an appeal by calling Member Services at 800-700-3874, Monday through Friday, 8 a.m. to 5:30 p.m. You can also file a complaint or appeal in writing or through our website at www.thealliance.health/file-a-grievance. Next steps Once you let us know about your complaint or appeal, we will look into your concern. We will do all we can to help you. The information you share also helps us improve as an organization and helps our health partners. If you are still unhappy after we try to resolve your case, we will tell you what steps you can take next. 4 Living Healthy
Talking with your primary care provider Practicing good communication with your primary care provider (PCP) is an important way to embrace your personal health care journey. Clear and honest communication between you and your PCP can help you both build a safe connection. Talking about your concerns can help you make informed choices about your health care. Other tips for your visit to the doctor ■ Bring a list of all the medications you are taking. ■ If you have any medical needs, such as wheelchair access, let the doctor’s office staff know so they can help you. ■ If you need language assistance, let your doctor’s office know which language you need when you call to make an appointment. The Alliance can help with setting up language assistance services for your doctor visit. Please call the Alliance Health Education Line at 800-700-3874, ext. 5580. For the Hearing or Speech Assistance Line, call 800-735-2929 (TTY: Dial 711). Wellness for all We know that talking with your PCP is not always easy. Here are some examples of what to talk about with your PCP during your visit if you have health concerns. Question Example What am I feeling that I want the PCP to check? My left ear aches each time I blow my nose. When did it begin? It started about a week ago when I first caught a cold. What makes it better or worse? It feels worse when I blow my nose and feels better in the morning after I shower. What questions do I have, and what worries me? When will I start to feel better? Does the medicine have side effects? 5
You have prescription benefits! If you are a Medi‑Cal member, your prescription drugs that are filled at a pharmacy are covered by Medi-Cal Rx and not the Alliance. If you are an IHSS member or a TotalCare member, pharmacy services are managed by MedImpact. If you have questions about prescription drugs or need to find out if a prescription is covered by your health plan: ■ Medi-Cal members can call Medi-Cal Rx at 800-977-2273 (TTY: Dial 711). ■ IHSS members can call Member Services at 800-700-3874 (TTY: Dial 711). ■ TotalCare members can call MedImpact at 800-347-5841 (TTY: Dial 711). Drugs given in a doctor’s office or clinic These are considered physicianadministered drugs (PAD). You can view coverage information in the Member Handbook and at www.thealliance.health/ prescriptions. If you would like a mailed copy, please call Member Services at 800-700-3874 (TTY: Dial 711). 6 Living Healthy Keep track of your blood pressure Keeping your blood pressure at a healthy level helps protect your heart. It lowers your risk of stroke, heart failure and other serious conditions. High blood pressure sometimes has no signs. Checking it often can help find issues early and make sure you get the right care. Correct readings matter. They help your doctor decide if you need medicine or other changes. When checking your blood pressure at home, sit quietly for a few minutes first. Keep both feet flat on the floor, and rest your arm at heart level. Use the right cuff size so your reading is correct. Blood pressure monitors are covered for Alliance members. Eligible Medi‑Cal members can get a monitor at no cost through AllCare Pharmacy, and it can be mailed to your home. Talk to your doctor to learn more.
Other wait time standards You should be able to get connected within: Member Services telephone wait times during normal business hours 10 minutes Telephone wait times for Nurse Advice Line 30 minutes (connected to nurse) Appointment type You should be able to get an appointment within: Urgent care appointments that do not require pre-approval (prior authorization) 48 hours Urgent care appointments that do require pre-approval (prior authorization) 96 hours Non-urgent (routine) primary care appointments 10 business days Non-urgent (routine) specialist care appointments 15 business days Non-urgent (routine) mental health provider (non-doctor) care appointments 10 business days Non-urgent (routine) mental health provider (non-doctor) follow-up care appointments 10 business days of last appointment Non-urgent (routine) appointments for ancillary (supporting) services for the diagnosis or treatment of injury, illness or other health condition 15 business days If you feel you are not getting care when you need it, call Member Services at 800-700-3874 (TTY: Dial 800-735-2929 or 711). 7 Living Healthy As an Alliance member, it is your right to have timely access to network providers, but sometimes a provider can’t see you right away. Some appointments might take longer to schedule than others. We work with the providers and clinics in our network to make sure you can get care when you need it. Health plans in California must follow rules to make sure you can get care when you need it. These rules are called the Timely Access to Non-emergency Health Care Services standards. The chart below shows the waiting times for different types of appointments. If the provider thinks that waiting longer will not harm your health, the wait time might be longer, and they must note it in your medical record. Getting an appointment: How long should you have to wait?
LIVING HEALTHY is published for the members and community partners of CENTRAL CALIFORNIA ALLIANCE FOR HEALTH, 1600 Green Hills Road, Suite 101, Scotts Valley, CA 95066, telephone 831-430-5500 or 800-700-3874, ext. 5505, website www.thealliance.health. Information in LIVING HEALTHY comes from a wide range of medical experts. If you have any concerns or questions about specific content that may affect your health, please contact your health care provider. Models may be used in photos and illustrations. 2026 © Coffey Communications, Inc. All rights reserved. Editor Randi Motson Quality and Health Programs Supervisor Ivonne Muñoz www.thealliance.health At every life stage. For any health condition. Trusted, no cost Medi-Cal health care from a local team that understands you. The Alliance—your ally in being your healthiest self. We are texting members! The Alliance texts members to help them keep up-to-date on Alliance benefits and services. Alliance texts are from the short code 59849. To learn more, visit our website at www.thealliance.health/member-texting. TOTALCARE (HMO D-SNP) NEWS Feel your best with the Silver&Fit® program One of the best ways to protect your health as you get older is to stay active. It can help with balance, energy and heart health. TotalCare members can use their no-cost Silver&Fit Healthy Aging and Exercise program benefit to get and stay active. With the Silver&Fit program, you can: ■ Join a fitness center. ■ Stream workout videos from home. ■ Get live, one-on-one coaching from a well-being coach. ■ Get a home fitness kit sent to you. Small steps can lead to big results! TotalCare and the Silver&Fit program are here to help you stay active and feel your best. To learn more, visit www.thealliance.health/totalcare or call 833‑530-9015 (TTY: Dial 800-735-2929 or 711), 8 a.m. to 8 p.m., seven days a week. The Silver&Fit program is provided by American Specialty Health Fitness, Inc., a subsidiary of American Specialty Health Incorporated. Persons shown are not Silver&Fit members. Fitness center participation may vary by location and is subject to change. Kits are based on availability and subject to change. The Silver&Fit program is not a medical provider or pharmacist, and its coaches do not offer medical or pharmaceutical advice. They cannot and do not diagnose or treat medical, mental health or other health conditions. Coaches provide general information for educational purposes only. For any medical or health concerns, consult a qualified health care professional.
Nondiscrimination Notice and Taglines Discrimination is against the law. Central California Alliance for Health (the Alliance) follows state and federal civil rights laws. The Alliance does not unlawfully discriminate, exclude people, or treat them differently because of sex, race, color, religion, ancestry, national origin, ethnic group identification, age, mental disability, physical disability, medical condition, genetic information, marital status, gender, gender identity, or sexual orientation. The Alliance provides: ■ Free aids and services in a timely manner to people with disabilities to help them communicate better, such as: ■ Qualified sign language interpreters ■ Written information in other formats (large print, audio, accessible electronic formats, other formats) ■ Free language services in a timely manner to people whose primary language is not English, such as: ■ Qualified interpreters ■ Information written in other languages If you need these services, contact the Alliance between 8 a.m. and 5:30 p.m., Monday through Friday, by calling 800-700‑3874. If you cannot hear or speak well, please call 800-735-2929 (TTY: Dial 711). Upon request, this document can be made available to you in braille, large print, audiocassette, or electronic form. TotalCare (HMO D-SNP) members—call 833-530-9015 (TTY: 800-735‑2929 (Dial 711)) 8 a.m. to 8 p.m., seven days a week (except Thanksgiving and Christmas) from Oct. 1 through March 31, and Monday through Friday (except holidays) from April 1 through Sept. 30. To obtain a copy in one of these alternative formats, please call or write to: Central California Alliance for Health 1600 Green Hills Road, Suite 101 Scotts Valley, CA 95066 800-700-3874 800-735-2929 (TTY: Dial 711) TotalCare: 833-530-9015 (TTY: 800-735-2929 (Dial 711)). HOW TO FILE A GRIEVANCE If you believe that the Alliance has failed to provide these services or unlawfully discriminated in another way on the basis of sex, race, color, religion, ancestry, national origin, ethnic group identification, age, mental disability, physical disability, medical condition, genetic information, marital status, gender, gender identity, or sexual orientation, you can file a grievance with the Alliance’s Civil Rights Coordinator, also known as the Senior Grievance Specialist. You can file a grievance by phone, in writing, in person, or electronically: ■ By phone: Contact the Alliance’s Senior Grievance Specialist between 8 a.m. and 5:30 p.m., Monday through Friday, by calling 800-700-3874. Or, if you cannot hear or speak well, please call 800-735-2929 (TTY: Dial 711). TotalCare (HMO D-SNP) members—call 833-530-9015 (TTY: 800-735-2929 (Dial 711)) 8 a.m. to 8 p.m., seven days a week (except Thanksgiving and Christmas) from Oct. 1 through March 31, and Monday through Friday (except holidays) from April 1 through Sept. 30. ■ In writing: Fill out a complaint form or write a letter and send it to: Central California Alliance for Health Attn: Senior Grievance Specialist Green Hills Road, Suite 101 Scotts Valley, CA 95066 ■ In person: Visit your doctor’s office or the Alliance and say you want to file a grievance. ■ Electronically: Visit the Alliance’s website at www.thealliance.health or the TotalCare (HMO D-SNP) site at https://thealliance.health/totalcare/. OFFICE OF CIVIL RIGHTS – CALIFORNIA DEPARTMENT OF HEALTH CARE SERVICES You can also file a civil rights complaint with the California Department of Health Care Services, Office of Civil Rights by phone, in writing, or electronically: ■ By phone: Call 916-440-7370. If you cannot speak or hear well, please call 711 (Telecommunications Relay Service). ■ In writing: Fill out a complaint form or send a letter to: Deputy Director, Office of Civil Rights Department of Health Care Services Office of Civil Rights P.O. Box 997413, MS 0009 Sacramento, CA 95899-7413 Complaint forms are available at http://www.dhcs.ca.gov/ Pages/Language_Access.aspx. ■ Electronically: Send an email to CivilRights@dhcs.ca.gov.
Daim ntawv tshaj xo no los kuj muaj ua ntawv luam loj thiab kaw ua suab nyob ntawm thealliance.health/hmn/tag/alternative-access. Este boletín también está disponible en formato de letra grande y audio en thealliance.health/es/tag/alternative-access. OFFICE OF CIVIL RIGHTS – U.S. DEPARTMENT OF HEALTH AND HUMAN SERVICES If you believe you have been discriminated against on the basis of race, color, national origin, age, disability or sex, you can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights by phone, in writing, or electronically: ■ By phone: Call 800-368-1019. If you cannot speak or hear well, please call TTY/TDD 800-537-7697. ■ In writing: Fill out a complaint form or send a letter to: U.S. Department of Health and Human Services 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201 Complaint forms are available at http://www.hhs.gov/ ocr/office/file/index.html. ■ Electronically: Visit the Office for Civil Rights Complaint Portal at https://ocrportal.hhs.gov/ocr/ portal/lobby.jsf. If you have questions, call TotalCare (HMO D-SNP) at 833530-9015 (TTY: 800-735-2929 (Dial 711)), 8 a.m. to 8 p.m., seven days a week (except Thanksgiving and Christmas) from Oct. 1 through March 31, and Monday through Friday (except holidays) from April 1 through Sept. 30. TotalCare (HMO D-SNP) is a Medicare Advantage plan with a Medicare contract and a contract with the California Medicaid program. Enrollment in TotalCare depends on contract renewal. TotalCare is the trade name of the Central California Alliance for Health. TotalCare is a registered trademark of the Santa Cruz-Monterey-Merced-San Benito-Mariposa Managed Medical Care Commission, a California public entity, operating as Central California Alliance for Health. Notice of Availability of Language Assistance Services and Auxiliary Aids and Services English ATTENTION: If you need help in your language call 1-800-700-3874 (TTY: 1-800-735-2929). Aids and services for people with disabilities, like documents in braille and large print, are also available. Call 1-800-700-3874 (TTY: 1-800735-2929). These services are free of charge. TotalCare (HMO D-SNP) members call 1-833-530-9015 (TTY: 1-800- 735-2929 (Dial 711)). ﺔﯾﺑرﻌﻟ ا (Arabic) ﯾُرﺟﻰ اﻻﻧﺗﺑﺎه : إذا اﺣﺗﺟت إﻟﻰ اﻟﻣﺳﺎﻋدة ﺑﻠﻐﺗك، ﻓﺎﺗﺻل ﺑـ 1-833-530-9015 1-800-735-2929; 711) .(TTY: ﺗﺗوﻓر أﯾﺿًﺎ اﻟﻣﺳﺎﻋدات واﻟﺧدﻣﺎت ﻟﻸﺷﺧﺎص ذوي اﻹﻋﺎﻗﺔ، ﻣﺛل اﻟﻣﺳﺗﻧدات اﻟﻣﻛﺗوﺑﺔ ﻞ �� ﺑ واﻟﺨﻂ ي . � ﺒ � اﻟ اﺗﺼﻞ ب ـ 1-833-530-9015 1-800-735-2929; 711) .(TTY: ھذه اﻟﺧدﻣﺎت ﻣﺟﺎﻧﯾﺔ . ﯾُرﺟﻰ ﻣن أﻋﺿﺎء TotalCare (HMO D-SNP) اﻻﺗﺻﺎل ﺑرﻗم 1-833-530-9015 ) ) TTY: 1-800-735-2929 اﻻﺗﺻﺎل ﺑرﻗم . ((711 Հայերեն (Armenian) ՈՒՇԱԴՐՈՒԹՅՈՒՆ: Եթե Ձեզ օգնություն է հարկավոր Ձեր լեզվով, զանգահարեք 1-800-700-3874 (TTY: 1-800- 735-2929; 711)։ Կան նաև օժանդակ միջոցներ ու ծառայություններ հաշմանդամություն ունեցող անձանց համար, օրինակ` Բրայլի գրատիպով ու խոշորատառ տպագրված նյութեր։ Զանգահարեք 1-800-700-3874 (TTY: 1-800-735-2929; 711)։ Այդ ծառայություններն անվճար են։ TotalCare (HMO D-SNP) անդաﬓերը կարող են զանգահարել 1-833-530-9015 հեռախոսահամարով (TTY՝ 1-800-735-2929 (զանգահարեք 711)): ឃាល ᥚ្សមាគ ᥚ្ល់ជភាᥚសាាែខ្ម រ (Cambodian) ចំណំ៖ េបើ អ្ន ក ្ រតវ� កាȆរជំនួយ ជភា᥆សា របស់អ្ន ក សូម ទូរស័ព្ទ េ�េលខ 1-800-700-3874 (TTY: 1-800-735-2929; 711)។ ជំនួយ និង េសវកម្ម ស្រមាȆប់ ជនពិកាȆរ ដូចជឯកសារសរេសរជអក្សរផុស ស្រមាȆប់ជនពិកាȆរែភ្ន ក ឬឯកសារសរេសរជអក្សរពុម្ព ធំ ក៏ឣចរកបានផងែដរ។ ទូរស័ព្ទ មកេលខ 1-800-700-3874 (TTY: 1-800-735-2929; 711)។ េសវកម្ម ទាȆំងេនះមិនគិតៃថ្ល េឡើយ។ This newsletter is also available in large print and audio formats at www.thealliance.health/otherformats.
H5692_2026_ 0041 Compliance Approved 06.30.2025 1 735-2929; 711)։ Կան նաև օժանդակ միջոցներ ու ծառայություններ հաշմանդամություն ունեցող անձանց համար, օրինակ` Բրայլի գրատիպով ու խոշորատառ տպագրված նյութեր։ Զանգահարեք 1-800-700-3874 (TTY: 1-800-735-2929; 711)։ Այդ ծառայություններն անվճար են։ TotalCare (HMO D-SNP) անդաﬓերը կարող են զանգահարել 1-833-530-9015 հեռախոսահամարով (TTY՝ 1-800-735-2929 (զանգահարեք 711)): ឃាល ᥚ្សមាគ ᥚ្ល់ជភាᥚសាាែខ្ម រ (Cambodian) ចំណំ៖ េបើ អ្ន ក ្ រតវ� កាȆរជំនួយ ជភា᥆សា របស់អ្ន ក សូម ទូរស័ព្ទ េ�េលខ 1-800-700-3874 (TTY: 1-800-735-2929; 711)។ ជំនួយ និង េសវកម្ម ស្រមាȆប់ ជនពិកាȆរ ដូចជឯកសារសរេសរជអក្សរផុស ស្រមាȆប់ជនពិកាȆរែភ្ន ក ឬឯកសារសរេសរជអក្សរពុម្ព ធំ ក៏ឣចរកបានផងែដរ។ ទូរស័ព្ទ មកេលខ 1-800-700-3874 (TTY: 1-800-735-2929; 711)។ េសវកម្ម ទាȆំងេនះមិនគិតៃថ្ល េឡើយ។ សមាȇជិក TotalCare (HMO D-SNP) សូមេ�េ�េលខ 1-833-530-9015 (TTY: 1-800-735-2929 (ចុចេលខ 711))។ 中文 (Chinese) 请注意：如果您需要以您的母语提供帮助，请致电 1-800-700-3874 (TTY: 1-800-735-2929; 711)。另外还提供针对残疾人士的帮助和 服务，例如盲文和需要较大字体阅读，也是方便取用的。请致电 1-800-700-3874 (TTY: 1-800-735-2929; 711)。 这些服务都是免费的。TotalCare (HMO D-SNP)會員請致電1-833-530-9015 (TTY: 1-800-735-2929 (撥號711))。 ﻓﺎرﺳﯽ (Farsi) ﺗوﺟﮫ : اﮔر ﻣﯽﺧواھﯾد ﺑﮫ زﺑﺎن ﺧود ﮐﻣﮏ درﯾﺎﻓت ﮐﻧﯾد، ﺑﺎ 1-800-735-2929; 711) (TTY: 1-800-700-3874 ﺗﻣﺎس ﺑﮕﯾرﯾد . ﮐﻣﮏھﺎ و ﺧدﻣﺎت ﻣﺧﺻوص اﻓراد دارای ﻣﻌﻠوﻟﯾت، ﻣﺎﻧﻧد ﻧﺳﺧﮫھﺎی ﺧط ﺑرﯾل و ﭼﺎپ ﺑﺎ ﺣروف ﺑزرگ، ﻧﯾز ﻣوﺟود اﺳت . ﺑ ﺎ 1-800-735-2929; 711) (TTY: 1-800-700-3874 ﺗﻣﺎس ﺑﮕﯾرﯾد . اﯾن ﺧدﻣﺎت راﯾﮕﺎن اراﺋﮫ ﻣﯽﺷوﻧد . TotalCare (HMO D-SNP) اﻋﻀﺎ ﺑﺎ ﺷﻤﺎره 1-833-530-9015 ﺗﻤﺎس ﺑﮕﯿﺮﻧﺪ -800-735-2929) TTY: 1 ) 711 را ﺷﻤﺎرهﮔﯿﺮی ﮐﻨﯿﺪ .(( िहंदी (Hindi) �ान दें: अगर आपको अपनी भाषा में सहायता की आव�कता है तो 1-800-700-3874 (TTY: 1-800-735-2929; 711) पर कॉल करें। अश�ता वाले लोगों के िलए सहायता और सेवाएं, जैसे ब् रेल और बड़े िप् रंट में भी द�ावेज़ उपल� हैं। 1-800-700-3874 (TTY: 1-800- 735-2929; 711) पर कॉल करें। ये सेवाएं िन: शु� हैं। TotalCare (HMO D-SNP) के सद� 1-833-530-9015 पर कॉल करें (TTY: 1-800-735-2929 (डायल करें 711))। Hmoob (Hmong) CEEB TOOM: Yog koj xav tau kev pab txhais koj hom lus hu rau 1-800-700-3874 (TTY: 1-800-735-2929; 711). Muaj cov kev pab txhawb thiab kev pab cuam rau cov neeg xiam oob qhab, xws li puav leej muaj ua cov ntawv su thiab luam tawm ua tus ntawv loj. Hu rau 1-800-700-3874 (TTY: 1-800-735-2929; 711). Cov kev pab cuam no yog pab dawb xwb. TotalCare (HMO D-SNP) tswvcuab hu tus xov tooj 833-530-9015 (TTY: 800-735-2929 (Ntaus 711)). 日本語 (Japanese) 注意日本語での対応が必要な場合は 1-800-700-3874 (TTY: 1-800-735-2929; 711)へお電話ください。点字の資料や文 字の拡大表示など、障がいをお持ちの方のためのサービスも用意しています。 1-800-700-3874 (TTY: 1-800- 735-2929; 711)へお電話ください。これらのサービスは無料で提供しています。TotalCare (HMO D-SNP) 会員専用電 話番号：1-833-530-9015 (TTY: 1-800-735-2929 (直通711)) 한국어 (Korean) 유의사항: 귀하의 언어로 도움을 받고 싶으시면 1-800-700-3874 (TTY: 1-800-735-2929; 711) 번으로 문의하십시오. 점자나 큰 활자로 된 문서와 같이 장애가 있는 분들을 위한 도움과 서비스도 이용 가능합니다. 1-800-700-3874 (TTY: 1-800-735-2929; 711) 번으로 문의하십시오. 이러한 서비스는 무료로 제공됩니다. TotalCare (HMO D-SNP) 가입자는 1-833-530-9015번으로 전화하십시오. (TTY: 1-800-735-2929 (711을 누르십시오)). ພາສາລາວ (Laotian) ປະກາດ: ຖ້າທ່ານຕ້ອງການຄວາມຊ່ວຍເຫຼືອໃນພາສາຂອງທ່ານໃຫ້ໂທຫາເບີ 1-800-700-3874 (TTY: 1-800-735-2929; 711). ຍັງມີຄວາມຊ່ວຍເຫຼືອແລະການບໍລິການສໍາລັບຄົນພິການ ເຊັ່ນເອກະສານທີ່ເປັນອັກສອນນູນແລະມີໂຕພິມໃຫຍ່ ໃຫ້ໂທຫາເບີ 1-800-700-3874 (TTY: 1-800-735-2929; 711). ການບໍລິການເຫຼົ່ານີ້ບໍ່ຕ້ອງເສຍຄ່າໃຊ້ຈ່າຍໃດໆ. ສະມາຊິກ TotalCare (HMO D-SNP) ໃຫ້ໂທຫາ 1-833530-9015 (TTY: 1-800-735-2929 (ກົດ 711)). Mien LONGC HNYOUV JANGX LONGX OC: Beiv taux meih qiemx longc mienh tengx faan benx meih nyei waac nor douc waac daaih lorx taux 1-800-700-3874 (TTY: 1-800-735-2929; 711). Liouh lorx jauv-louc tengx aengx caux nzie gong bun taux ninh mbuo wuaaic fangx mienh, beiv taux longc benx nzangc-pokc bun hluo mbiutc aengx caux aamz mborqv benx domh sou se mbenc nzoih bun longc. Douc waac daaih lorx 1-800-700-3874 (TTY: 1-800-735-2929; 711). Naaiv deix nzie weih gong-bou jauv-louc se benx wang-henh tengx mv zuqc cuotv nyaanh oc. TotalCare (HMO D-SNP) nyei
Русский (Russian) ВНИМАНИЕ! Если вам нужна помощь на вашем родном языке, звоните по номеру 1-800-700-3874 (линия TTY: 1-800-735-2929). Также предоставляются средства и услуги для людей с ограниченными возможностями, например документы крупным шрифтом или шрифтом Брайля. Звоните по номеру 1-800-700-3874 (линия TTY: 1-800-735-2929; 711). Такие услуги предоставляются бесплатно. Участникам плана TotalCare (HMO D-SNP) звонить 1-833-530-9015 (TTY: 1-800-735-2929 (с номера 711)). Español (Spanish) ATENCIÓN: si necesita ayuda en su idioma, llame al 1-800-700-3874 (TTY: 1-800-855-3000 ; 711). También ofrecemos asistencia y servicios para personas con discapacidades, como documentos en braille y con letras grandes. Llame al 1-800-700-3874 (TTY: 1-800-855-3000; 711). Estos servicios son gratuitos. TotalCare (HMO D-SNP) miembro llame al 833-530-9015 (TTY: 800-855-3000 (Marque 711)). Tagalog (Filipino) ATENSIYON: Kung kailangan mo ng tulong sa iyong wika, tumawag sa 1-800-700-3874 (TTY: 1-800-735-2929; 711). Mayroon ding mga tulong at serbisyo para sa mga taong may kapansanan,tulad ng mga dokumento sa braille at malaking print. Tumawag sa 1-800-700-3874 (TTY: 1-800-735-2929; 711). Libre ang mga serbisyong ito. Mga miyembro ng TotalCare (HMO D-SNP), tumawag sa 1-833-530-9015 (TTY: 1-800-735-2929 (I-dial ang 711)). ภาษาไทย (Thai) โปรดทราบ: หากคุณต้องการความช่วยเหลือเป็นภาษาของคุณ กรุณาโทรศัพท์ไปที่หมายเลข 1-800-700-3874 (TTY: 1-800-735-2929; 711) นอกจากนี้ ยังพร้อมให้ความช่วยเหลือและบริการต่าง ๆ สําหรับบุคคลที่มีความพิการ เช่น เอกสารต่าง ๆ ที่เป็นอักษรเบรลล์และเอกสารที่พิมพ์ด้วยตัวอักษรขนาดใหญ่ กรุณาโทรศัพท์ไปที่หมายเลข 1-800-700-3874 (TTY: 1-800- 735-2929; 711) ไม่มีค่าใช้จ่ายสําหรับบริการเหล่านี้ สมาชิก TotalCare (HMO D-SNP) โปรดโทรไปที่ 1-833-530-9015 (TTY: 1-800-735-2929 (กด 711)) Українська (Ukrainian) УВАГА! Якщо вам потрібна допомога вашою рідною мовою, телефонуйте на номер 1-800-700-3874 (TTY: 1-800735-2929; 711). Люди з обмеженими можливостями також можуть скористатися допоміжними засобами та послугами, наприклад, отримати документи, надруковані шрифтом Брайля та великим шрифтом. Телефонуйте на номер 1-800-700-3874 (TTY: 1-800-735-2929; 711). Ці послуги безкоштовні. Номер для учасників програми TotalCare (HMO D-SNP) 1-833-530-9015 (TTY: 1-800-735-2929 (наберіть 711)). Tiếng Việt (Vietnamese) CHÚ Ý: Nếu quý vị cần trợ giúp bằng ngôn ngữ của mình, vui lòng gọi số 1-800-700-3874 (TTY: 1-800-735-2929; 711). Chúng tôi cũng hỗ trợ và cung cấp các dịch vụ dành cho người khuyết tật, như tài liệu bằng chữ nổi Braille và chữ khổ lớn (chữ hoa). Vui lòng gọi số 1-800-700-3874 (TTY: 1-800-735-2929; 711). Các dịch vụ này đều miễn phí. Hội viên của TotalCare (HMO-DSNP) vui lòng gọi số 1-833-530-9015 (TTY: 1-800-735-2929 (Quay số 711)). ປະກາດ: ຖ້າທ່ານຕ້ອງການຄວາມຊ່ວຍເຫຼືອໃນພາສາຂອງທ່ານໃຫ້ໂທຫາເບີ 1-800-700-3874 (TTY: 1-800-735-2929; 711). ຍັງມີຄວາມຊ່ວຍເຫຼືອແລະການບໍລິການສໍາລັບຄົນພິການ ເຊັ່ນເອກະສານທີ່ເປັນອັກສອນນູນແລະມີໂຕພິມໃຫຍ່ ໃຫ້ໂທຫາເບີ 1-800-700-3874 (TTY: 1-800-735-2929; 711). ການບໍລິການເຫຼົ່ານີ້ບໍ່ຕ້ອງເສຍຄ່າໃຊ້ຈ່າຍໃດໆ. ສະມາຊິກ TotalCare (HMO D-SNP) ໃຫ້ໂທຫາ 1-833530-9015 (TTY: 1-800-735-2929 (ກົດ 711)). Mien LONGC HNYOUV JANGX LONGX OC: Beiv taux meih qiemx longc mienh tengx faan benx meih nyei waac nor douc waac daaih lorx taux 1-800-700-3874 (TTY: 1-800-735-2929; 711). Liouh lorx jauv-louc tengx aengx caux nzie gong bun taux ninh mbuo wuaaic fangx mienh, beiv taux longc benx nzangc-pokc bun hluo mbiutc aengx caux aamz mborqv benx domh sou se mbenc nzoih bun longc. Douc waac daaih lorx 1-800-700-3874 (TTY: 1-800-735-2929; 711). Naaiv deix nzie weih gong-bou jauv-louc se benx wang-henh tengx mv zuqc cuotv nyaanh oc. TotalCare (HMO D-SNP) nyei mienh mborqv finx heuc 1-833-530-9015 (TTY: 1-800-735-2929 (Guinh 711)). ਪੰਜਾਬੀ (Punjabi) ਿਧਆਨ ਿਦਓ: ਜੇ ਤੁਹਾਨੂੰ ਆਪਣੀ ਭਾਸ਼ਾ ਿਵੱਚ ਮਦਦ ਦੀ ਲੋੜ ਹੈ ਤਾਂ ਕਾਲ ਕਰੋ 1-800-700-3874 (TTY: 1-800-735-2929; 711). ਅਪਾਹਜ ਲੋਕਾਂ ਲਈ ਸਹਾਇਤਾ ਅਤੇ ਸੇਵਾਵਾਂ, ਿਜਵੇਂ ਿਕ ਬ�ੇਲ ਅਤੇ ਮੋਟੀ ਛਪਾਈ ਿਵੱਚ ਦਸਤਾਵੇਜ਼, ਵੀ ਉਪਲਬਧ ਹਨ| ਕਾਲ ਕਰੋ 1-800-700-3874 (TTY: 1-800-735-2929; 711). ਇਹ ਸੇਵਾਵਾਂ ਮੁਫਤ ਹਨ| TotalCare (HMO D-SNP) ਦੇ ਮੈਂਬਰ 1-833-530-9015 (TTY: 1-800-735-2929 (711 ਡਾਇਲ ਕਰੋ)) 'ਤੇ ਕਾਲ ਕਰਦੇ ਹਨ
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