5 Living Healthy Finding a doctor who speaks your language It is important that you and your doctor can understand each other. The Alliance has doctors in our network who speak languages other than English. You can find these doctors in your Provider Directory or by calling Member Services. Your doctor can also call a special telephone line to get an interpreter who speaks your language, or they can ask for an in-person interpreter or virtual remote interpreter to be at your appointment. You do not have to use family or friends to interpret for you. For help finding a doctor who speaks your language, you can call Member Services at 800-700-3874, Monday through Friday, from 8 a.m. to 5:30 p.m. If you need language assistance, we have a special telephone line to get an interpreter who speaks your language at no cost to you. For the Hearing or Speech Assistance Line, call 800-735-2929 (TTY: Dial 711). Why are checkups important for people with diabetes? Regular checkups can help prevent serious health problems from diabetes. Talk to your doctor about: ■ A1c blood sugar testing. ■ Yearly eye exams. ■ Kidney health screenings. ■ Taking your diabetes medicine as prescribed. Does mental health matter? Yes. Managing diabetes takes daily effort and can be stressful. Stress can affect your health. If you feel stressed, anxious or sad, talk with your doctor about what you can do. You can also call Member Services Monday through Friday, 8 a.m. to 5:30 p.m., at 800-700-3874 (TTY: Dial 711) for help with finding support. Better with Diabetes Program Are there programs that can help? Yes. The Alliance offers the Live Better with Diabetes program for adults with diabetes or prediabetes. Classes are offered in person, online and by phone. You can learn healthy habits to help manage diabetes. Members who complete the six-week program can receive a Target gift card for up to $50. Feeling sick and have questions? Call the Nurse Advice Line The Nurse Advice Line is a service available to all Alliance members. You can call if you have questions about your health or your child’s health. A registered nurse will help you with what to do next. The service is available 24 hours a day, 7 days a week at no cost to you. Call 844-971-8907 (TTY: Dial 711) to talk to a nurse. For more information, visit www.thealliance.health/NAL. If you are having a medical emergency, call 911 or go to the nearest emergency room.
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