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things to know
It is important that you
can talk with your doctor
clearly. If you and your
doctor are not able to
understand each other all
the time, it could affect
your health care. The
Alliance has doctors in
our network who speak
a language other than
English. You can find these
doctors in your Provider
Directory or by calling
Member Services.
If you have trouble
talking with your doctor,
we can help. You don’t have
to use family, friends or
your doctor’s office staff
to interpret for you. You
have the right to a trained
interpreter, and the Alliance
pays for this service. Your
doctor can call a special
phone line to get an
interpreter who speaks your
language. Then you and your
doctor will talk through the
interpreter.
If you would like an
interpreter, let your doctor’s
office know which language
you need when you call to
make an appointment. Ask
them to call the Alliance’s
Language Line telephone
interpreter service when you
arrive.
As an Alliance member,
you have the right to:
■
■
Interpreter services
in
your language to help you
talk with your:
Doctor
Other health care
provider
Health plan
In most cases, telephonic
interpreters are used. For
complex situations, a face-
to-face interpreter may be
approved ahead of time.
Some of the languages
available include:
Arabic
Mixteco
Cantonese Portuguese
Farsi
Russian
Hmong
Spanish
Japanese
Tagalog
Korean
Vietnamese
■
■
Written letters and
notices
that affect your
health care coverage are
also offered in Spanish and
Hmong. We can help you
read these documents if you
speak a language other than
English.
For help with getting
an interpreter or reading
documents you receive,
please call
Member Services
at
1-800-700‑3874
, Monday
through Friday, 8 a.m. to
6 p.m. For the Hearing or
Speech Assistance Line
,
call
1-800-735‑2929
(TTY: Dial
7-1-1
)
.
Does your doctor speak your language?
4
living
healthy