Central California Alliance for Health | Living Healthy | December 2016

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2016 © Coffey Communications, Inc. All rights reserved.
LIVING HEALTHY is published for the members and
community partners of CENTRAL CALIFORNIA ALLIANCE
FOR HEALTH, 1600 Green Hills Road, Suite 101, Scotts Valley,
CA 95066, telephone 831-430-5500 or 1-800-700-3874,
ext. 5505, website .
Information in LIVING HEALTHY comes from a wide range of
medical experts. If you have any concerns or questions about
specific content that may affect your health, please contact
your health care provider.
Models may be used in photos and illustrations.
Member Services Director
Editor
Health Education Coordinator III
Health Programs Supervisor
Jan Wolf
Erin Huang
Mao Moua
Sandra Orozco
Deborah Pineda healthyliving
member news
T he answer to this question
is important to the Alliance.
We want to serve you well.
For this reason, the Alliance does
an annual satisfaction survey. This
survey gives us the chance to hear
what you think about the care and
service you receive.
Only a handful of Alliance
members are selected to participate
in this survey. Thank you to those
of you who participated! You
helped make health care services
better for everyone. We would like
to summarize what we heard.
You said that you:
■ ■ Really like your health care
providers
■ ■ Appreciate the Alliance and the
service you receive from us
We’re pleased to hear it! We
will share this feedback with our
providers too. Although we love
hearing where we succeed, we also
like to hear where we can improve.
You shared that it can be hard to
get the care you need quickly and
that your doctors do not spend
enough time with you.
We would like you to know that
we are working hard to create the
best health care experience for
you. For example, have you heard
about the Alliance Nurse Advice
Line? This is a good place to start
when you have health questions.
You’ll get expert advice and quick
answers to all of your health care
questions from a caring, registered
nurse.
You can get more details on
our member home page,
members.html. Keep an eye out
for other new ways the Alliance is
working to help get you the right
care, at the right time, in the right
place.
ALLIANCE NURSE
ADVICE LINE
Here for you 24/7
Do you have questions about
your health? If yes, the Alliance
can help!
Call the FREE Alliance
Nurse Advice Line for answers
24 hours a day, 7 days a week at
1-844-971-8907.
Do you need help managing
your health? Call the Case
Management Line at 1-800-
700-3874, ext. 5512. Or if you
would like health education
information, please call the
Health Education Line at 1-800-
700-3874, ext. 5580.
You can talk to someone on
our Care Management team from
8 a.m. to 5 p.m., Monday through
Friday.
How
satisfied
are you?