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family health
C
ongratulations! Being
pregnant and having a baby
is an exciting time! The
Alliance is here to support you and
your baby.
The Alliance has a program
called
Healthy Moms and Healthy
Babies
. Get prenatal care during
the first 12 weeks or within the first
42 days of joining the Alliance and
get a $25 gift card. You can also
receive another $25 gift card when
you see your doctor within three to
eight weeks for postpartum care.
During these visits, your doctor
can tell you how you and your baby
are doing.
Schedule a visit today!
We can also help you connect
with other resources such as the
Comprehensive Perinatal Support
Program
. During these visits,
you will learn how to improve
the outcome of your pregnancy,
receive health and nutrition
services, and give your baby a
healthy start in life.
To learn more about these
Does your doctor speak your language?
It is important that you can talk
with your doctor clearly. If you
and your doctor are not able to
understand each other all the
time, it could affect your health
care. The Alliance has doctors in
our network who speak a language
other than English. You can find
these doctors in your Provider
Directory or by calling Member
Services.
If you have trouble talking with
your doctor, we can help. You don’t
have to use family, friends or your
doctor’s office staff to interpret
for you. You have the right to
a trained interpreter, and the
Alliance pays for this service. Your
doctor can call a special phone line
to get an interpreter who speaks
your language. Then you and
your doctor will talk through the
interpreter.
If you would like an interpreter,
let your doctor’s office know
which language you need when
you call to make an appointment.
Ask them to call the Alliance’s
approved telephonic interpreting
vendor when you arrive.
As an Alliance member, you
have the right to these free
services:
Interpreter services in your
language to help you talk with
your:
■
■
Doctor
■
■
Other health care provider
■
■
Health plan
In most cases, telephonic
interpreters are used, but a face-
to-face interpreter may be used for
complex cases. The Alliance must
approve face-to-face cases ahead
of time.
Some of the languages offered
for interpreting services include:
■
Arabic
■
Cantonese
■
Farsi
■
Hmong
■
Japanese
■
Korean
■
Mixteco
■
Portuguese
■
Russian
■
Spanish
■
Tagalog
■
Vietnamese.
Written letters and notices
that affect your health care
coverage offered in Spanish and
Hmong.
We can also help you read
these documents if you speak a
language other than English.
For help with getting an
interpreter or reading documents
you receive, please call Member
Services at
1-800-700-3874
,
Monday through Friday, 8 a.m.
to 6 p.m. If you have impaired
hearing or speech, please call our
TTY line at
1-877-548-0857
.
Stay healthy before and
after your pregnancy
programs, please call the
Alliance
Health Education Line at 1-800-
700-3874, ext. 5580
.
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living
healthy