Central California Alliance for Health | Living Healthy | December 2015

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member news
We’re
committed
to your
satisfaction
W e want you to be happy with your
health care and with our service. But
sometimes you might not be. When
that’s the case, we want to hear about it.
If the complaint is about your provider’s
office, it’s best to talk to them first. Let someone
on staff know what happened. Ask him or her
for help fixing the problem.
The same goes for a complaint about hospital
care. Ask to speak with a nurse, social worker or
patient advocate.
For questions about charges, call the billing
department at the number on your statement.
Let them know what insurance you have. Ask
them to bill your insurance.
If you prefer, though, you can tell us about
the problem. You can do this by calling
Member Services. You can also write a
letter, or fill out a form on our website at
.
Let us know if:
■ ■ You’re not happy with the care your doctor is
giving you
■ ■ You’re not pleased with the services you get
from your plan
■ ■ You don’t think the plan should have denied
you certain services
Someone will look into your complaint. We’ll
do all we can to help you. If you’re still unhappy
after we try to resolve your case, we’ll tell you
what steps you can take next.
Your satisfaction is important to us. Please
tell us if there’s something you think we could
be doing better.
Drug name Used for Action
butenafine 1% cream and
miconazole 2% spray Topical fungal infection Added
Eurax 10% cream and lotion Scabies Added
Abreva 10% cream Cold sore Added
Polysporin and triple antibiotic
cream and ointment (generic only) Topical antibacterial Added
Dapsone 25mg and 100mg tablet Anti-infective Added
Niacin flush free 500mg
capsule, Prevalite, and Questran
(generic only)
High cholesterol Added
metoprolol succinate 25mg, 50mg,
100mg, and 200mg tablet High blood pressure
Added as step therapy
after trial and failure of
metoprolol tartrate
chlorthalidone 25mg, 50mg
tablet and indapamide 1.25mg,
2.5mg tablet
Diuretics Added
valsartan 40mg, 80mg,
160mg, 320mg tablet High blood pressure Added
valsartan with hydrochlorothiazide
80-12.5mg, 160-12.5mg,
160-25mg, 320-12.5mg,
320-25mg tablet
High blood pressure Added
balsalazide 750mg capsule and
mesalamine 4g/6mL enema Ulcerative colitis Added
tropicamide 0.5%, 1% drop and
acetazolamide 500mg tablet Glaucoma Added
Eye wash drop Eye wash Added
Formulary changes
living healthy 5