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Call on us for help
Do you have questions about
your health?
If yes, the Alliance
can help!
Call the
FREE Alliance Nurse
Advice Line
for answers 24 hours a
day, 7 days a week, at
1-844-971-8907
.
Do you need help managing your
health? Call the Case Management
Line at
1-800-700-3874, ext. 5512
.
Or if you would like health education
information, please call the Health
Education Line at
1-800-700-3874,
ext. 5580
.
You can talk to someone on our
Care Management team from 8 a.m.
to 5 p.m. Monday through Friday.
member news
O
ur Member Services
Advisory Group meets
four times a year. Advisory
Group members tell us how
we are doing and how we can
improve services. Meetings are
held by videoconference in our
Scotts Valley, Salinas and Merced
offices. Alliance members can be
reimbursed $50 per meeting.
Any Alliance member, parent
or foster parent of a child who is
an Alliance member can join the
Advisory Group. If you don’t want
to join, you can still come to the
meetings.
If you would like to find out more
or want to know when the next
meeting is, please call Member
Services at
1-800-700-3874
.
Other health
coverage
WHAT YOU NEED
TO KNOW
You may have other health
coverage (OHC) if:
■
■
You have health insurance
through your job, Covered
California, your spouse or
partner, or if you bought
insurance on your own
■
■
You became eligible because
of a new life event—getting
married, for example
Your OHC may have ended if:
■
■
You were moved from Covered
California to Medi-Cal
■
■
Your job ended or you were laid
off
■
■
You didn’t work enough hours
to qualify for insurance through
your job
■
■
You stopped paying your
premiums
■
■
You canceled your policy for
any reason
Who do I contact to update
my OHC information?
If you
have Medi-Cal, call your county
Medi‑Cal office. It is important that
you give them this information
so they can update your case.
You should also call Alliance
Member Services. They will have
to verify that your OHC has
ended before they can update
your information.
Why is it important that I
update my OHC?
■
■
To make sure there are no
problems with being seen at
your doctor’s office or getting
prescriptions at the pharmacy
■
■
So you won’t get a bill from
your doctor’s office
Let your voice be heard!
3
living
healthy