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Does your doctor
speak your language?
I
t is important that you can talk
to your doctor easily. If you
do not understand each other
100 percent of the time, it could
a ect your health care. ere are
doctors in our network who speak
languages other than English. You
can nd these doctors in your
Provider Directory or by calling
Member Services.
If you have trouble talking
with your doctor, we can
help.
You don’t have to use family
or friends to interpret for you. You
don’t have to rely on the doctor’s
o ce sta to interpret, either.
You have the right to a trained
interpreter. e Alliance pays for
this service. Your doctor can call
a special telephone line to get
an interpreter who speaks your
language. en you and your doctor
will talk through the interpreter.
If you would like an interpreter,
let your doctor’s o ce know when
you call to make an appointment.
Let them know what language
you prefer. Ask them to call the
Alliance’s Language Line telephone
interpreter service when you arrive.
As an Alliance member, you
have the right to these free
services:
Interpreter services
in your
language to help you talk with your:
Doctor
Other health care provider
Health plan
Telephone interpreters are used
for most conditions. A face-to-face
interpreter may be used for special
conditions. e Alliance must
approve face-to-face interpreters
ahead of time.
Written translations
of letters
and notices that a ect your
health care coverage are available
in Spanish and Hmong. We can
also help you understand these
documents if you read a di erent
language.
For help with getting an
interpreter or understanding
something we send you in writing,
please call Member Services at
1-800-700-3874
. If you have
impaired hearing or speech, call
our TTY line at
1-877-548-0857
.
You can reach us Monday through
Friday, 8 a.m. to 5 p.m.
member services
4
living
healthy